Graphite - Site Reliability Engineer (SRE)

rctsglobal-com; Región Centro; On-site; MXN 885,000 - 1,062,000; Full time

Job summary

rctsglobal-com is seeking a hands-on Site Reliability Engineer (SRE) to ensure the stability, performance, and scalability of production services. You will bridge development and operations, using code to automate infrastructure and reduce toil across cloud environments.

Responsibilities include monitoring design, incident response, production debugging, and continuous improvement through blameless post-mortems. Proficiency in Python/Go, Terraform or Pulumi, and cloud platforms is required.

Qualifications

• Proven experience as an SRE, DevOps Engineer, or similar role.
• Expertise with Kubernetes in a production environment.
• Strong scripting/programming skills (Python, Go, Bash).
• Deep understanding of monitoring, logging, and alerting best practices.
• Solid experience with at least one major Cloud provider (AWS, GCP, or Azure).
• Experience with Infrastructure as Code tools like Terraform or Pulumi is a plus.

Responsibilities

• Design, implement, and maintain robust monitoring and alerting systems to provide visibility into application performance and infrastructure health.
• Build, provision, and maintain core infrastructure with emphasis on cloud environments and Kubernetes clusters.
• Write and maintain scripts and automation workflows to streamline deployment, scaling, and operational tasks.
• Provide hands-on, real-time incident response and participate in on-call rotation.
• Debug and troubleshoot complex production problems across the stack.
• Conduct blameless post-mortems and implement long-term improvements to prevent recurrence.

Skills

Python

Go

Bash

SRE/DevOps

Tools

Kubernetes

Terraform

Pulumi

AWS

GCP

Azure

Job description

Site Reliability Engineer (SRE)

Overview

We're looking for a passionate and hands‑on Site Reliability Engineer (SRE) to join our team. This role is critical for ensuring the stability, performance, and scalability of our production services. You'll be the bridge between development and operations, with a strong focus on using code to manage infrastructure and eliminate toil.

Key Responsibilities

• Monitoring and Alerting: Design, implement, and maintain robust monitoring and alerting systems (e.g., GCP Monitoring, Prometheus, Grafana, Traces, Logs) to provide visibility into application performance and infrastructure health.
• Infrastructure Management: Build, provision, and maintain our core infrastructure, with a strong emphasis on Cloud environments and Kubernetes clusters.
• Automation and Tooling: Write and maintain scripts and automation workflows (e.g., Python, Bash, TypeScript (Pulumi)) to streamline deployment, scaling, and operational tasks, embracing the philosophy of "automating everything."
• Incident Response: Provide hands‑on, real‑time incident response and participate in an on‑call rotation to quickly mitigate service disruptions and restore functionality.
• Production Debugging: Deeply debug and troubleshoot complex production problems across the entire stack, from network issues to application code defects.
• Process Improvement: Conduct blameless post‑mortems for major incidents, implementing long‑term solutions to prevent recurrence and continuously improve service reliability.

Qualifications

• Proven experience as an SRE, DevOps Engineer, or similar role.
• Expertise in managing and scaling Kubernetes in a production environment.
• Strong proficiency in a scripting or programming language (e.g., Python, Go, Bash).
• Deep understanding of monitoring, logging, and alerting best practices.
• Solid experience with at least one major Cloud provider (AWS, GCP, or Azure).
• Experience with Infrastructure as Code (IaC) tools like Terraform or Pulumi is a plus.

What You'll Bring

A proactive, data-driven approach to reliability and a passion for managing complex systems at scale.

Compensation

The base pay range for this role is $50,000 – $60,000 per year.