Graduate Customer Success Manager

Canonical; Aguascalientes; A distancia; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Customer Success Manager to enhance user experiences with their product portfolio, including Ubuntu and open-source applications. This remote role focuses on problem-solving and onboarding, ensuring customers achieve optimal value from their products. The ideal candidate will possess strong interpersonal skills and a passion for technology, working collaboratively across teams to drive customer success. With a commitment to employee development and a supportive work environment, this position offers opportunities for growth and learning, making it an exciting opportunity for those looking to make a meaningful impact.

Servicios

Remote work environment

USD 2,000 annual learning budget

Annual compensation review

Paid holiday, maternity, and paternity leave

Employee Assistance Programme

Travel opportunities

Formación

• Experience in customer-facing roles with a passion for technology.
• Strong organizational and presentation skills to assist customers.

Responsabilidades

• Support customers by resolving ticket requests and onboarding.
• Lead campaigns and enhance documentation for better user experience.

Conocimientos

Customer-facing experience

Empathy

Presentation skills

Organizational skills

Team collaboration

Problem-solving

Herramientas

Ubuntu Pro

MAAS

Landscape

Openstack

Ceph

Kubernetes

Data applications

Descripción del empleo

Role of a Customer Success Manager at Canonical

Customer success is a strategic department at Canonical aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and provide excellent experiences by understanding their objectives and leveraging internal and external capabilities to address pain points, align expectations, and develop collaboration roadmaps.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role primarily focuses on the Tech segment, including store customers, with an assigned portfolio. Ubuntu attracts thousands of new users monthly, and our goal is to ensure optimal user experience through problem-solving, onboarding, enablement, and value realization, ultimately leading to customer success. Collaboration with other teams and participating in campaigns will help identify future champions among our users.

Location

This role is remote and open worldwide.

Daily Responsibilities

1. Support customers by resolving ticket requests.
2. Enhance documentation related to problem-solving, FAQs, and onboarding materials.
3. Lead campaigns targeting multiple customers via digital channels.
4. Identify high potential and high risk customers from new onboardings.
5. Onboard new customers and familiarize them with products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
6. Collaborate with Sales and Support to develop engagement plans aligned with customer objectives.
7. Engage with your customer portfolio to identify risks.
8. Gather and format customer feedback for product team review.

Candidate Profile

• Experience in customer-facing roles.
• Empathetic with a natural drive to assist others.
• Passionate about technology, especially Ubuntu and infrastructure.
• Excellent presentation skills.
• Strong organizational skills with ability to maintain and update documentation.
• Team player capable of cross-departmental interaction.

Additional Skills

Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, in addition to excellent English skills, is highly valued.

What We Offer

Our compensation considers location, experience, and performance, with annual reviews and performance bonuses. Benefits include:

• Remote work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review and recognition rewards.
• Paid holiday, maternity, and paternity leave.
• Employee Assistance Programme.
• Travel opportunities to meet colleagues and attend events.

About Canonical

Canonical pioneers in open source technology, publishing Ubuntu, a key platform for AI, IoT, and cloud. We operate globally with high standards for excellence. Since 2004, we have been a remote-first company, encouraging innovative thinking, skill development, and growth.

Equal Opportunity Employer

We value diversity and are committed to providing a workplace free from discrimination. All applications are considered fairly regardless of background or identity.