Global Program Manager (EST Hours)

Adecco Group; México; Remote; MXN 2,260,000 - 2,731,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401k plan

PTO & holidays

Job summary

Adecco Group seeks a Senior Client Services Director to lead a large MSP within Pontoon MSP. You will direct the program to maximize revenue, profitability, and client and supplier satisfaction while ensuring program compliance and strategic growth.

You will oversee P&L, manage a global team, develop business plans, and present quarterly reviews. Travel is required as the role spans multiple brands and global accounts.

Qualifications

• Progressive leadership experience in a large MSP or related field.
• Expertise in managed service programs, national contract sales, and contingent workforce.
• Excellent leadership, management, and written/verbal communication skills.

Responsibilities

• Oversee the Pontoon MSP program, including resources and performance.
• Develop and implement business plans to grow relationships with Pontoon MSP clients.
• Ensure compliance and standardized processes across programs.
• Recruit, manage, and retain onsite and dedicated resources for the MSP account.
• Drive revenue, profitability, and client satisfaction through defend & grow strategies.
• Participate in quarterly and yearly business reviews with Pontoon MSP customer.

Skills

Leadership

Client management

Communication skills

P&L ownership

Microsoft Office

Strategy development

Education

Bachelor's degree in business or related field

Master’s degree preferred

LSS Green Belt or higher preferred

Tools

Microsoft Office

Job description

About the role

The Senior Client Services Director directs a large Managed Service Program within the Pontoon MSP organization in order to maximize revenue, profitability, client satisfaction and supplier satisfaction and program compliance. Develops and implements strategies and provides leadership within Pontoon MSP account management team. Analyzes/interprets results and determines actions required to maintain and
develop relationships with qualified Pontoon MSP customers. Provides consultation regarding complex business issues to colleagues throughout the organization. Travel will be required. Works under limited direction. Team size will vary, typically greater than 20. Responsible for a program or programs with substantial average annual spend under management. Scope typically includes clients who are global in remit, delivering a multitude of products (ie: staff augmentation, services procurement, etc).

What you’ll be doing

BUSINESS KPIs:

• Operational oversight of program, KPIs met.
• Management of program P&L / team performance / client stakeholder management, Adecco/TAG Walletshare. Specifically: Spend under Management / Revenue / SG&A cost / DC / EBITDA
• Ownership of defend & grow strategy per program, ensuring growth of portfolio via new products
• Target NPS score met

GENERAL RESPONSIBILITIES:

• Directs assigned Managed Service Program within the Pontoon MSP organization. Primary management functions for designated Pontoon MSP accounts include: Management of assigned account resources, oversight of order management and supplier program, program management results and performance & compliance management
• Develops and implements business plans and strategies to develop and enhance relationships within the designated Pontoon MSP client.
• Ensures business rules and practices are followed for all major processes within Pontoon MSP Account Management function in order to ensure standardization, consistency and compliance across programs.
• Accountable for recruitment, management and retention of onsite, program management and other dedicated resources assigned to the Pontoon MSP account.
• Responsible for effectiveness of assigned Managed Service Programs and implementation of enhancements/alternatives required to improve client satisfaction and to drive business development.
• Ensures account development opportunities are identified and pursued in conjunction with assigned customer.
• Analyzes/interprets results to identify risks and opportunities for improvement. Reviews reports on findings and determines solutions required to capitalize on untapped potential.
• Participates in quarterly and yearly business reviews with the designated Pontoon MSP customer.

• Manage a yearly budget and P&L, including ability to provide monthly commentary on the financial position giving insight into status of achieving financial targets. Taking responsibility to challenge unknown costs, deliver revenue, margin and growth vision.
• Provides consultation to Adecco colleagues within the Solutions and field organization, in order to solve complex Pontoon MSP account business issues.
• Provides recommendations regarding the service delivery strategy and organizational model for other Pontoon MSP prospects and customers.
• Provides consultation to Sales Vice Presidents regarding Pontoon MSP bids and proposals. Actively participates in sales presentations and negotiations with executives regarding Pontoon MSP service delivery model, with particular emphasis on service requirements, technology, pricing and SLA’s.
• Participates in special projects and performs other duties as assigned.

About you

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:

• Bachelor’s degree in business or a related field. Master’s degree preferred. LSS Green Belt or higher preferred

Experience:

• Ten (10) years of demonstrated progressive leadership experience within a large Managed Service Program or other related field.
• Expertise and experience with managed service programs, national contract sales and the contingent workforce industry. Excellent leadership, management, and written and verbal communication skills.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to maintain appropriate levels of confidentiality.
• Ability to function effectively with or as part of a team.
• Ability to own the P&L within a business and to optimize opportunities in order to increase account growth.
• Knowledge of and the ability to demonstrate effective office practices and etiquette.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The anticipated salary range for this position is between $120,000 and $145,000. Salary may be determined based on experience, education, geographic location, and other factors. This position participates in Pontoon’s incentive program which also includes bonus eligibility.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

The Company will consider for employment qualified applicants with arrest and conviction records

Deadline to apply is November 9th, 2026.