Global Product Quality Engineer

Nilfisk; Santiago de Querétaro; On-site; MXN 450,000 - 720,000; Full time

Job summary

Nilfisk is seeking a Product Quality Engineer to lead cross‑functional teams focused on proactive and rapid resolution of customer product quality issues. You will drive the CA process, enhance reporting systems, and coach teams in the Technical Failure Reporting (TFR) system and 8D problem solving to achieve a higher level of customer satisfaction.

You will foster a culture of quality, support global QA initiatives, and coordinate with service, engineering, and supplier quality teams to

Qualifications

• Experience with quality management and corrective action processes.
• Ability to lead cross‑functional teams to analyze and resolve customer product issues.
• Familiar with Technical Failure Reporting (TFR) system and 8D problem solving.
• Knowledge of root cause analysis and quality tools (e.g., 5W2H, cause & effect diagrams).
• Promotes a culture of quality and doing it right the first time.

Responsibilities

• Lead cross‑functional teams to analyze and resolve customer product quality issues.
• Develop and industrialize Nilfisk Product Quality reporting system and CA process.
• Train personnel in TFR system and 8D problem solving.
• Drive reduction of customer complaints, scrap, and warranty costs.
• Escalate and manage quality issues per governance processes.

Job description

MAJOR FUNCTION

Responsible for fulfilling the Product Quality Engineer highly visible role, will ensure the quality of the machine assembled at Nilfisk entities meet or exceed all customer expectations on consistent basis. The function is responsible to lead cross-functional teams to analyze, address and effectively resolve customer product technical failures within in and out – e.g.: safety - of warranty period to ensure customer satisfaction and product quality level improvement.

MAJOR FUNCTION

Responsible for fulfilling the Product Quality Engineer highly visible role, will ensure the quality of the machine assembled at Nilfisk entities meet or exceed all customer expectations on consistent basis. The function is responsible to lead cross-functional teams to analyze, address and effectively resolve customer product technical failures within in and out – e.g.: safety - of warranty period to ensure customer satisfaction and product quality level improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Product Quality & Corrective Action process

• Support development & industrialization of the Nilfisk Product Quality reporting system and CA process.
• Train & Coach personnel in the use of the Technical Failure Reporting (TFR) system.
• Train & Coach personnel in the 8D problem solving process and applicable quality tools such as (5W2H, Cause & effect diagrams).
• Foster a customer focused and “Do it Right the 1st Time” quality culture & mindset.
• Act as technical lead for analyzing externally reported customer product quality issues and making assignments to appropriate cross functional personnel to drive resolution.
• Lead site/regional/global cross functional (Quality Action Teams) QAT’s to ensure:
• Effective leadership, coordination, and function of QAT’s.
• Consistent use of the Technical Failure Reporting (TFR) system and 8D process.
• Response level targets are met at D3, D4 and D6 steps in the 8D process.
• Technical Service Bulletins (TSB’s) are issued at D6, D7 and can effectively be used by the Service Organization and Sales Company’s.
• Improved use of root cause analysis and problem-solving tools within the CA.
• Effectiveness of short-term containment and permanent corrective actions.
• Drive reduction of Customer complaints (TFR – Technical Failure Reports), and associated production scrap, warranty, and production quality costs.
• Analyze global product quality data from various systems (TFR, Service Max) to complete D2 and ensure issues are properly prioritized with QAT.
• Travel to customer sites or service centers as needed to assess product quality/performance or functional issues to ensure alignment of internal performance measures and customer perception.
• Lead resolution of High Impact Product quality issues, inclusive of Hazard Analysis, Serial Fault and Quality Hold Stop Ship processes when required.
• Support Product Quality governance process by leading TFR Site/Function and Product Group quality meetings.
• Setting & achievement of product quality performance targets.
• Report on Product Quality and Corrective Action (CA) process performance vs performance targets.
• Identify & recommend where improvements are needed
• Ensure identification, assignment, prioritization, and follow-up on issues & improvement actions.
• Escalate product quality issues, serial fault decisions or QAT (Quality Action Team) constraints per governance process to drive timely resolution.
• Encourage the team members to use structured problem solving and preventive quality tools consistently.
• Drive process to communicate customer driven product quality issues with the production & distribution company teams, product development teams and supplier quality teams to support development of proactive and prevention-based quality processes.

Quality Management System

• Ensure compliance with the global, regional & local Quality Management System’s (applicable ISO or internal standards) procedures, processes.
• Support Quality Management System (applicable ISO or internal standards), improvement and maintenance, including conducting internal layered, process, and system audits.
• Support the development and implementation of proactive and prevention-based quality controls.
• Support regional work instructions, SOPs reviews and revisions.
• Contribute to develop and maintain for PFMEA/Control Plan.
• Promote the use of continuous improvement techniques such as Six Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis (MSA) as applicable.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

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Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.