Global Mobility & Immigration Support Specialist

iKraft Solutions LATAM; Matamoros; Presencial; MXN 179.000 - 223.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mexican statutory benefits

Training and guidance on procedures

Exposure to global mobility processes

Descripción de la vacante

iKraft Solutions LATAM in Matamoros is seeking a proactive Global Mobility Specialist to support foreign employees working in Mexico. The role focuses on immigration, tax, social security, and related admin tasks, with hands-on documentation, appointments, and guidance.

You will accompany staff to SAT, IMSS, INM, and other offices, review documents, provide English-Spanish interpretation, and maintain accurate case files. On-site presence and local travel are required.

Formación

• Current residence in Matamoros or nearby area.
• Conversational English and Spanish fluency.
• Experience in customer service, admin support, HR, or related.
• On-site availability and local travel to government offices.
• Strong communication and interpersonal skills.
• Ability to interact professionally with foreign employees, internal stakeholders, and government personnel.
• Strong organizational skills and attention to detail.
• Ability to follow up on multiple cases, appointments, and documents simultaneously.
• Proactive, resourceful, and solution-oriented attitude.

Responsabilidades

• Welcome, guide, and support foreign employees throughout their administrative processes in Mexico.
• Explain requirements, appointment details, and next steps clearly in English.
• Collect and review passports, residence cards, CURP certificates, proof of address, and other required documents.
• Schedule and follow up on appointments with government agencies.
• Accompany employees to SAT, IMSS, INM, and other government offices in Matamoros.
• Support employees in obtaining their Mexican Tax Identification Number (RFC).
• Assist employees with the process of obtaining their Social Security Number (NSS).
• Provide support with immigration-related appointments and procedures when required.
• Confirm that each employee has complete and accurate documentation before attending an appointment.
• Maintain organized and updated physical and digital employee files.
• Track appointments, pending documents, deadlines, and the status of each case.
• Serve as the main point of contact between foreign employees, internal teams, and government offices.
• Provide Spanish-English interpretation during appointments when necessary.
• Keep employees and internal stakeholders informed about the progress of each process.
• Follow up on issues, missing documents, or rejected applications until they are resolved.
• Prepare simple status reports and maintain an updated case tracker.
• Support other employee onboarding and relocation activities when needed.

Conocimientos

Conversational English

Spanish fluency

Communication skills

Organizational skills

Attention to detail

Problem solving

Customer service mindset

Interpersonal skills

Herramientas

Microsoft Office

Digital filing systems

Descripción del empleo

iKraft Solutions LATAM in Matamoros is seeking a proactive Global Mobility Specialist to support foreign employees working in Mexico. The role focuses on immigration, tax, social security, and related admin tasks, with hands-on documentation, appointments, and guidance.

You will accompany staff to SAT, IMSS, INM, and other offices, review documents, provide English-Spanish interpretation, and maintain accurate case files. On-site presence and local travel are required.