Global Learning & Development Operations Coordinator

Worldwide Clinical Trials; Ciudad de México; Presencial; MXN 380.000 - 600.000; Jornada completa

Descripción de la vacante

Worldwide Clinical Trials is seeking a Global Organizational Learning & Development Coordinator to oversee training logistics and learner experiences across our global audience. You will manage calendars, communications, and session coordination, partnering with SMEs, instructional designers, and HR partners to ensure timely delivery.

The role emphasizes operational excellence, scalable processes, and consistent execution within a fast-paced CRO environment.

Formación

• Bachelor's degree required (Business/HR/Education/Communications or related).
• 2+ years in training coordination, learning operations, or HR program support.
• Experience coordinating training programs, learning events, or HR programs in a corporate environment.
• Familiarity with learning management systems, rosters, completion reporting, and course catalog maintenance.

Responsabilidades

• Lead end-to-end logistics for GOLD-led virtual, hybrid, and in-person training sessions, including scheduling, calendar invites, room/Teams coordination, materials readiness, attendance tracking, and closeout activities.
• Coordinate facilitator availability, producer support, participant communications, learner pre-work, reminder cadence, post-session resources, and follow-up actions.
• Manage program rosters, waitlists, nominations, registration lists, session capacities, regional scheduling needs, and participant substitutions.
• Prepare session materials, slides, facilitator guides, job aids, evaluation links, and learner resources in advance of each training event.
• Own and maintain the GOLD enterprise training calendar in partnership with program owners, People Partners, business stakeholders, and facilitators.
• Identify calendar conflicts, competing enterprise events, regional considerations, facilitator constraints, and sequencing dependencies before sessions are finalized.
• Support quarterly and annual planning by maintaining a clear view of recurring programs, new launches, cohort-based training, and governance deadlines.
• Draft and distribute polished learner communications, session reminders, follow-up notes, completion instructions, and resource links using GOLD-approved templates and tone.
• Serve as a first-line contact for learner questions related to scheduling, joining instructions, resources, session attendance, and program logistics.
• Maintain operational trackers for session delivery, attendance, no-shows, completions, evaluation response rates, and key program milestones.
• Coordinate with SMEs, instructors, People Partners, LMS admins, communications partners, and business requestors to ensure training activity is ready for delivery.

Conocimientos

Calendar management

Written communications

Microsoft 365 tools

English fluency

Educación

Bachelor's degree in Business, HR, Education, Communications or related discipline

Herramientas

Outlook

Teams

Excel

PowerPoint

SharePoint

Descripción del empleo

Worldwide Clinical Trials is seeking a Global Organizational Learning & Development Coordinator to oversee training logistics and learner experiences across our global audience. You will manage calendars, communications, and session coordination, partnering with SMEs, instructional designers, and HR partners to ensure timely delivery.

The role emphasizes operational excellence, scalable processes, and consistent execution within a fast-paced CRO environment.