Global Emergency Recovery Solutions Architect

Ericsson GmbH; Ciudad de México; On-site; MXN 720,000 - 980,000; Full time

Job summary

Ericsson is seeking a Solution Architect to join Global Emergency Handling. You will lead emergency response, diagnose network and solution-level issues, and drive rapid restoration for customers in a high-pressure telecom environment.

Ideal candidates have 5+ years in customer support, strong technical telecom knowledge (5GC, EPC, IMS), and proven leadership in fast-moving projects. The role requires English proficiency and willingness to rotate shifts.

Qualifications

• Bachelor’s degree in Engineering or Computer Science or equivalent experience.
• 5+ years of Customer Support experience in a telecom environment.
• Strong technical background with telecom product knowledge (5GC, EPC, Cloud, IMS).
• Proven leadership, analytical, and negotiation skills.
• Excellent written and verbal communication; able to present clearly.
• Willingness to work rotating shifts; customer-oriented.

Responsibilities

• Lead Emergency Handling services to restore customer systems quickly.
• Provide technical and leadership support during emergencies and post-mortems.
• Collaborate with local and global support teams and customers.
• Coordinate cross-domain tasks and drive RCA CSRs.
• Participate in post-event improvements and cross-functional reviews.
• Communicate clearly with customers and internal stakeholders during crises.

Skills

Leadership

Analytical thinking

Communication skills

Customer focus

Negotiation

Education

Bachelor’s degree in Engineering or Computer Science

Tools

5GC

EPC

Cloud

IMS

Job description

Ericsson is seeking a Solution Architect to join Global Emergency Handling. You will lead emergency response, diagnose network and solution-level issues, and drive rapid restoration for customers in a high-pressure telecom environment.

Ideal candidates have 5+ years in customer support, strong technical telecom knowledge (5GC, EPC, IMS), and proven leadership in fast-moving projects. The role requires English proficiency and willingness to rotate shifts.