Global Customer Quality Lead - Rapid Issue Resolution

Vertiv; Santa Catarina; Presencial; MXN 1.397.380 - 1.746.725; Jornada completa

Descripción de la vacante

Vertiv in Santa Catarina is seeking a Global Customer Quality Manager to protect the customer experience across global operations. This role ensures effective resolution of customer quality issues and drives systemic corrective actions through problem-solving methodologies.

The ideal candidate will have over 7 years of experience in quality roles, strong expertise in problem-solving, and the ability to lead teams in high-pressure situations. Strong communication skills are essential for interfacing at executive levels.

Formación

• 7+ years in Quality, Manufacturing, or Customer Quality roles.
• Experience managing global customer accounts and escalations.
• Proven ability to lead cross-functional teams in high-pressure situations.

Responsabilidades

• Serve as the primary global interface for customer quality issues and escalations.
• Ensure rapid containment, clear communication, and timely resolution of all customer complaints.
• Build strong relationships with key customers.

Conocimientos

Problem-solving methodologies (8D, Root Cause, PFMEA)

Cross-functional team leadership

Strong communication skills

Descripción del empleo

Vertiv in Santa Catarina is seeking a Global Customer Quality Manager to protect the customer experience across global operations. This role ensures effective resolution of customer quality issues and drives systemic corrective actions through problem-solving methodologies.

The ideal candidate will have over 7 years of experience in quality roles, strong expertise in problem-solving, and the ability to lead teams in high-pressure situations. Strong communication skills are essential for interfacing at executive levels.