Global Customer Operations Specialist

Hewlett Packard Enterprise; Las Fuentes; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking a Customer Operations professional to improve customer experience, handle varied issues, and collaborate with cross-functional teams. You will maintain positive relationships, gather feedback, and track KPIs to inform management.

You will resolve moderately complex issues, communicate proactively with customers and channel partners about orders, maintain detailed records for reporting, and contribute to strategies that boost retention and satisfaction.

Formación

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or related discipline.
• Typically 2–4 years of work experience, preferably in CRM, customer service, customer experience management, account management, or related field.

Responsabilidades

• Handles and resolves a variety of moderately complex customer issues ensuring timely and satisfactory solutions.
• Maintains clear, proactive, and timely communication with customers and channel partners regarding order and delivery status, as well as updates on any issues or inquiries.
• Maintains detailed records of customer interactions, support activities, and issue resolution, ensuring accuracy and completeness for reporting and future reference.
• Supports in developing strategies to enhance customer retention, loyalty, and satisfaction, ensuring a positive customer experience at all touchpoints.
• Collaborates effectively with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer experience.
• Collects and analyzes customer feedback to identify trends, pain points, and areas for improvement in products, services, and processes, and provides feedback to relevant teams.
• Maintains relationships with vendors and channel partners, ensuring smooth collaboration and effective communication to meet customer needs.
• Ensures adherence to organizational policies and procedures related to customer engagement and support activities, including compliance with legal requirements.
• Participates in ongoing training and development programs to stay updated on industry trends, best practices, and emerging technologies.
• Generates regular reports on key performance metrics, customer satisfaction, and issue resolution effectiveness to management and relevant stakeholders.

Conocimientos

CRM experience

Customer service

Communication skills

Digital fluency

Customer centricity

Educación

Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or related discipline

Herramientas

CRM software

Descripción del empleo

Hewlett Packard Enterprise is seeking a Customer Operations professional to improve customer experience, handle varied issues, and collaborate with cross-functional teams. You will maintain positive relationships, gather feedback, and track KPIs to inform management.

You will resolve moderately complex issues, communicate proactively with customers and channel partners about orders, maintain detailed records for reporting, and contribute to strategies that boost retention and satisfaction.