Global Customer Care Manager

Siemens; Santiago de Querétaro; Híbrido; MXN 300,000 - 600,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that is dedicated to embracing change and innovation. In this exciting role, you will implement quality strategies and lead a team in addressing critical warranty topics related to medium voltage switchgears and circuit breakers. You will work in a dynamic environment, collaborating with local and global teams to ensure excellence in service delivery and continuous improvement. Enjoy a flexible work-life balance, opportunities for career advancement, and a culture that values diversity and social responsibility. This is your chance to make a significant impact while working with cutting-edge technology.

Servicios

Flexible work environment

Mentorship programs

Social responsibility initiatives

Celebrations and social events

Formación

• 5+ years of site experience with leadership and service experience preferred.
• Knowledge of installation, maintenance, or repair for medium voltage switch gears.

Responsabilidades

• Handle warranty topics and provide second level support for switchgears.
• Define site activities and ensure implementation of quality management strategies.

Conocimientos

Leadership

Problem-solving

Communication

Quality Management

Educación

Degree in mechanical/electrical engineering

Herramientas

Medium Voltage Switchgears

Vacuum Circuit Breakers

Descripción del empleo

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Diversity and inclusivity focused.
• Freedom and a healthy work-life balance – Embrace our flexible work environment with home office and flex hours, working to reach goals.
• Be part of a culture of constant recognition and rewards for your great ideas!
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast-evolving, cutting-edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Contribute to our social responsibility initiatives focused on access to education, access to technology, and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events, and offsite business events.

What will you do?

Implements overarching quality mission and strategy, and ensures implementation of an open quality culture, for all assigned quality areas. Acts as quality consultant for own organization.

Responsibilities

• You are handling with your local team all warranty topics as a second level support concerning our Medium Voltage switchgears and Vacuum Circuit breakers.
• You are defining with your team site activities by remote support, dispatching of technicians to customer site, on site product training and delivery of spare parts.
• You are escalating to the Quality Management in case of critical topics as well reporting the cases to the Global GCC Head.
• You are reporting your KPIs (Manpower Assignment, Budget, Customer Satisfaction, e.g.) to the Global GCC Management.
• Together with the global GCC Head you ensure the implementation of QM&GCC strategy at your location for the aftersales market.
• You are working on continuous improvement measures on the products and services with the Operation and R&D Team.
• You assure that all your GCC employees are trained regarding Healthy and Safety with the focus of on site services.

Requirements

• Degree in mechanical / electrical engineering or equivalent.
• At least 5 years of site experience – preferably leadership experience and 2-3 years of service experience.
• Knowledge of Installation, Maintenance or repair for medium voltage switch gears and Circuit Breakers.
• English language on a professional level as well as local language.

Equal Employment Opportunity Statement: Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

Organization: Smart Infrastructure

Company: Siemens, S.A. de C.V.

Experience Level: Mid-level Professional

Full / Part time: Full-time

About the company

The principal divisions of the corporation are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent the main activities of the corporation.