Global Customer Accounts Manager II

AIT Worldwide Logistics, Inc.; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking a Global Customer Accounts Manager II to manage key accounts and develop solutions that meet customer needs. The role requires strong analytical, negotiation, and communication skills, along with extensive experience in freight forwarding operations. Join a collaborative team dedicated to customer satisfaction and compliance with industry regulations.

Formación

• 10+ years experience in freight forwarding operations or account management preferred.
• 3-5 years in a direct customer-facing role preferred.

Responsabilidades

• Manage key accounts and ensure project outcomes including KPI reporting.
• Develop solutions for customer needs and coordinate with departments.
• Adhere to government compliance standards related to customs clearance.

Conocimientos

Problem Solving

Negotiation

Communication

Organizational

Analytical

Educación

Bachelor's Degree

Herramientas

CargoWise

AS400

MS Office

Descripción del empleo

Introducción

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. As trusted advisors, we go above and beyond, working in a supportive and collaborative environment to ensure customer satisfaction. Through our continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture. Join us in finding fulfillment by giving back to our local communities as part of the united team that is AIT. Discover what our people deliver. When you come to move the world with us, hear directly from our teammates at AIT Worldwide Logistics and consider making us your next career destination.

Resumen

The Global Customer Accounts Manager II manages relationships with consumers and other businesses. They are responsible for ensuring their company is strategically positioned to engage new clients.

Responsabilidades

• Responsible for developing, leading, and managing key accounts. Accountable for project outcomes including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance, and customer interaction.
• Develop solutions that address customer needs, coordinate with other departments, and work closely with clients to ensure their needs are met.
• Extract and analyze account data, providing sales and service quality forecasts to management.
• Create and deliver Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) data to meet or exceed global sales and client expectations.
• Adhere to all government and regulatory compliance standards related to AES, customs clearance, ITAR, screening of denied parties, and dangerous goods regulations.
• Review account budgets, pricing, quoting, and seek to improve cost efficiency.
• Assist global sales staff and offices with customer relations, issue resolution, and develop client solutions to generate additional business.
• Perform other duties as assigned.
• Comply with all company policies and standards.

Calificaciones

Education• Bachelor's Degree or equivalent (Required)
Experience• 10+ years relevant experience in freight forwarding operations, account management, or sales within the supply chain industry preferred. 3-5 years in a direct customer-facing role (sales/account management) is preferred.
• Relevant experience in freight forwarding operations, account management, or sales in the supply chain industry is preferred.
Knowledge, Skills, and Abilities • Advanced understanding of air and ocean freight, imports and exports (extensive experience in one or more areas required).
• Proficient in MS Word, Excel, and other MS Office software.
• Strong multi-tasking skills with keen attention to detail.
• Self-motivated with the ability to work within a virtual team across multiple time zones and geographies.
• Capable of sourcing, formatting, and communicating/presenting data effectively to internal and external clients, including virtual or conference room settings.
• Able to facilitate global conference calls, possibly after hours, involving customer or operations teams worldwide.
• Solution-oriented problem-solving skills in a fast-paced, high-volume environment.
• Excellent negotiation, communication, organizational, and planning skills.
• Strong analytical abilities, strategic thinking, and business acumen.
• CargoWise, AS400, dangerous goods, and ITAR experience is a plus.
Licenses and Certifications • ITAR, Dangerous Goods, CargoWise certifications are desirable but not mandatory (Preferred).