Gerente de Capacitación

Hilton Worldwide, Inc.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa líder en hospitalidad busca un Gerente de Capacitación que actúe como catalizador del cambio en la transformación cultural y organizacional. Este rol integral en Recursos Humanos implica apoyar iniciativas de aprendizaje y desarrollo, así como fomentar la excelencia funcional y el desarrollo de liderazgo. Con un enfoque en la formación y el desarrollo de equipos, el candidato ideal debe poseer habilidades excepcionales de comunicación y gestión de personas. Si estás comprometido con un servicio al cliente de alta calidad y deseas marcar la diferencia en la experiencia de los huéspedes, esta es tu oportunidad.

Formación

• Conocimiento de herramientas modernas de aprendizaje y desarrollo.
• Excelentes habilidades de comunicación y presentación.

Responsabilidades

• Apoyar el desarrollo de la excelencia funcional y capacidades de liderazgo.
• Inducir, entrenar y mentorizar a nuevos miembros del equipo.

Conocimientos

Comunicación efectiva

Gestión de personas

Desarrollo de relaciones interpersonales

Capacidad de trabajar bajo presión

Flexibilidad

Conocimientos de herramientas de aprendizaje

Proficiencia en Microsoft Word

Proficiencia en Microsoft PowerPoint

Educación

Titulación en Capacitación o Recursos Humanos

Descripción del empleo

A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

What will I be doing?

As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:

1. Support departments in developing cutting edge functional excellence and in developing leadership capabilities
2. Act as a change catalyst in the cultural and organizational transformation of the Hotel
3. Provide key input of Training aspects for all activities and plans of the Hotel
4. Support individual and team development, career development, and training and experience-based learning
5. Induct, coach, and mentor new Team Members
6. Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
7. Partner with department to deliver training programs and other organizational and leadership development interventions
8. Monitor and conduct learning and development reviews with each department
9. Prepare annual training plans and training calendars for the hotel

What are we looking for?

A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Thorough knowledge of modern learning and development tools and techniques
2. Excellent communication and presentation skills
3. Excellent people management skills
4. Demonstrated ability to develop interpersonal relationships
5. Positive attitude
6. Committed to delivering a high level of customer service, both internally and externally
7. Excellent grooming standards
8. Flexibility to respond to a range of different work situations
9. Ability to work under pressure
10. Ability to work on their own or in teams
11. Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
12. Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!