General Manager (Hilton Vallarta Riviera All Inclusive Resort)

Hilton Worldwide, Inc.; Puerto Vallarta; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player in hospitality is seeking a General Manager to lead their team at a premier resort. This role involves overseeing hotel operations, ensuring exceptional guest experiences, and managing profitability. The ideal candidate will possess strong leadership and communication skills, with a proven track record in hotel management. Join a dynamic team dedicated to creating remarkable experiences while upholding the highest standards of service. This is a fantastic opportunity to make a significant impact in a globally recognized brand committed to excellence in hospitality.

Formación

• Experience as General Manager or Director of Operations in a quality hotel.
• Strong commercial acumen with budget and revenue management experience.

Responsabilidades

• Manage hotel profitability and guest satisfaction targets.
• Lead the hotel executive team and ensure compliance with service standards.
• Develop strategic goals and manage budgets effectively.

Conocimientos

Leadership Skills

Communication Skills

Commercial Acumen

Budget Management

Operational Management

Educación

Degree in Hotel Management

Diploma in Hotel Management

Descripción del empleo

Job Description

Job Number:

Work Locations

: Hilton Vallarta Riviera All Inclusive Resort Carretera Barra de Navidad Km 4.5, Zona Hotelera Sur Puerto Vallarta 48390

A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.

What will I be doing?

As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotels and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide effective leadership to hotel team members
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience as General Manager or Director of Operations within a similar quality hotel
• Degree or diploma in Hotel Management or equivalent
• Possess strong commercial acumen, with experience in increasing profitability
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
• Excellent leadership skills
• Exceptional communication skills
• In-depth knowledge of the hotel/leisure/service sector

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• General Management experience in a similar quality hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!