General Manager

Hyatt Hotels Corporation; Villahermosa; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

A leading hospitality company is seeking a General Manager for their property in Villahermosa, Mexico. The ideal candidate will embody the company's brand purpose, managing operations and developing talent, while enhancing guest experiences. Candidates should be bilingual in Spanish and English, possess strong interpersonal skills, and have a solid background in hotel management. This role offers a competitive salary and opportunities for professional growth.

Formación

• Current General Manager with 2-3 years of experience preferred.
• Experience in Select Service operations preferred.
• Strong interpersonal skills to maintain positive relationships.

Responsabilidades

• Manage owners’ assets to maximize returns.
• Develop and implement property-level business strategy.
• Ensure the safety of colleagues and guests.

Conocimientos

Interpersonal Skills

Bilingual (Spanish and English)

Sales and Revenue Management

Descripción del empleo

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for embodying this Purpose by executing and delivering the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations & Business Acumen

• Manage owners’ assets to maximize returns and highlight Hyatt’s value proposition as a management company.
• Develop and implement a multi-year property-level business strategy focusing on brand positioning.
• Maintain positive relationships with property owners on behalf of Hyatt.
• Utilize data insights to inform business decisions.
• Understand property financials, including departmental P&Ls, and oversee financial reporting, forecasting, and planning.
• Improve current practices to meet guest and customer quality expectations.
• Optimize sales and revenue management strategies for growth and profitability.
• Ensure the property is well-maintained to preserve asset value.
• Lead capital planning and utilize owner’s capital for property improvements.
• Embrace technology and digital initiatives to enhance property performance and connectivity.
• Ensure the safety of colleagues and guests.
• Align property operations, guest service, and offerings with the brand.
• Promote environmental sustainability.

Experiment to Improve

• Balance the needs of property leaders, colleagues, guests, owners, and the community.
• Adapt to changing environments and explore new revenue opportunities.
• Exercise sound judgment and decision-making.
• Use data for problem-solving, testing ideas, and measuring impact.
• Balance existing practices with necessary adaptations for meaningful impact.
• Approach challenges with a test-and-learn mindset.

Drive Impact

• Communicate effectively with diverse audiences.
• Implement strategic vision through property leadership.
• Build accountability and shared success with the leadership team.
• Respond promptly to feedback from customers and colleagues.
• Address system and process issues quickly to ensure a seamless guest experience.
• Foster a collaborative, open communication environment.
• Proactively lead in ambiguous or stressful situations.

Develop Talent

• Implement Hyatt’s talent strategies to recruit, develop, and retain an inclusive workforce.
• Support colleagues in embodying the Hyatt brand and delivering authentic service.
• Delegate effectively to promote development.
• Mentor future leaders and provide growth opportunities.
• Engage with the community and build a strong talent pipeline.
• Monitor and enhance colleague engagement.

Champions Hyatt’s Purpose & Culture

• Model Hyatt’s values: empathy, integrity, respect, inclusion, experimentation, and wellbeing.
• Listen actively and respond with compassion.
• Foster an inclusive workplace where all colleagues feel valued and involved.
• Support colleagues’ well-being and self-care.
• Maintain honesty, openness, and ethical conduct.

Qualifications

• Current General Manager with 2-3 years of experience preferred.
• Experience in Select Service operations preferred.
• Sales and revenue experience is a plus.
• Excellent interpersonal skills to maintain positive relationships with ownership, corporate, management, colleagues, clients, and vendors.
• Bi-lingual in Spanish and English, written and oral communication required.

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