Fusion ERP Techno Functional Analyst

Oracle; Zapopan; Presencial; MXN 60,000 - 90,000; Jornada completa

Descripción de la vacante

A leading company is seeking a Functional Support Analyst to provide exceptional customer service and resolve complex issues in the Fusion ERP Suite. The ideal candidate will have extensive experience in Oracle EBS support and a strong technical background. Responsibilities include troubleshooting, managing customer issues, and knowledge sharing. This role requires strong analytical and communication skills, with a focus on customer satisfaction and professional growth.

Formación

• 6 to 9 years of experience in Oracle EBS support, implementation, or upgrade.
• Hands-on functional/product or technical experience; support at L1/L2/L3 levels.
• Proficiency in reading and acting upon software Log and Trace files.

Responsabilidades

• Troubleshooting and resolving highly complex techno-functional problems.
• Providing technical and functional customer service.
• Knowledge transfer through training and mentoring.

Conocimientos

Problem-solving

Customer interaction

Analytical skills

Communication

Educación

BE, BTech, MCA, CA or equivalent

Herramientas

Oracle EBS

Fusion ERP Suite

PL/SQL

Java

Descripción del empleo

Position Overview:

• The position is for a Functional Support Analyst with a technical background in the Fusion ERP Suite of products, responsible for providing excellent customer service support, incident tracking, diagnosis, replication, troubleshooting, and resolution of complex cases.
• The main role involves troubleshooting and resolving highly complex techno-functional problems.
• This position focuses on providing technical and functional customer service and driving complete resolution of each service incident.
• Key skills include high-level techno-functional expertise, Oracle product knowledge, problem-solving, and customer interaction skills. The role involves working with both Cloud and On-Premise customers, including:
  • Advising on complex Oracle product use
  • Resolving mission-critical issues
  • Managing sensitive customer issues
  • Serving as Situation Manager on critical issues
  • Consulting with management for resolution strategies
• Additional responsibilities include knowledge transfer through training, mentoring, and creating or reviewing Knowledge Articles.

Qualifications:

• Must-Have Skills:
  • 6 to 9 years of experience in Oracle EBS suite support, implementation, or upgrade, with at least 1 SaaS ERP Finance implementation experience (AR, AP, GL, Cash Management, Fixed Assets).
  • Hands-on functional/product or technical experience; support at L1/L2/L3 levels or equivalent knowledge.
  • Ability to relate product functionality to business processes and advise on implementations.
  • Proficiency in reading and acting upon software Log and Trace files.
  • Experience troubleshooting, resolving issues, and data analysis.
  • Understanding business process flow and performing functional testing with test scripts.
  • Training and knowledge sharing experience.
• Nice to Have Skills:
  • 5 to 6 years in Oracle SaaS Fusion Financials support or implementation.
  • Configuration experience in Fusion Cloud modules (AR, Payables, GL, Accounting Hub).
  • Knowledge of Fusion Cloud architecture, setup, FBDI, OTBI reports, external data integrations, and Chinese localizations.
  • Knowledge of Security setup, PL/SQL, XML, Java, J2EE, Oracle ADF, SOA, Web Services.

Personal Attributes:

• Self-driven, result-oriented, and analytical.
• Customer-focused with strong communication skills.
• Willingness to learn, share knowledge, influence, negotiate, and work well in teams.
• Confident, decisive, enthusiastic, flexible, organized, and committed to professional growth.

Note:

• Shift work is mandatory, including evening and night shifts on rotation.
• Locations: Bangalore, Hyderabad, Noida.

Others:

• Effective analytical and organizational skills.
• Excellent command of spoken and written English.
• Ownership of customer issues and process improvement mindset.
• Multilingual skills are a plus.

Education & Experience:

BE, BTech, MCA, CA, or equivalent preferred. Other qualifications with sufficient experience may be considered.

Career Level - IC3