Front Office Manager - Luxury Resort

Alliance Abroad LATAM; Cabo San Lucas; Presencial; MXN 1,099,000 - 1,192,000; Jornada completa

Descripción de la vacante

Una red de hoteles busca un Front Desk Manager apasionado con experiencia Forbes Five Star. El candidato ideal debe tener habilidades de liderazgo y experiencia en la gestión de personal. Ofrecemos un salario entre $60,000 y $65,000 USD anuales, con la oportunidad de trabajar en USA. Se proporciona vivienda durante 3 meses para facilitar el asentamiento.

Servicios

Alojamiento por 3 meses a un costo reducido

Asistencia en el proceso de visa TN

Formación

• Mínimo 2 años de experiencia en un entorno de lujo.
• Conocimientos de mejores prácticas de gestión hotelera y leyes relevantes.
• Experiencia práctica en software de gestión hotelera (PMS).

Responsabilidades

• Capacitar al personal de Recepción y Servicios al Huésped.
• Crear horarios semanales para el Front Desk.
• Actuar como Gerente a Cargo.

Conocimientos

Resolución de conflictos

Gestión de personal

Capacidad de multitasking

Liderazgo

Comunicación activa

Educación

Licenciatura en Gestión Hotelera, Turismo, o Administración de Empresas

Herramientas

Maestro PMS

Descripción del empleo

Overview

¡Hola a todos! Nos complace anunciar una nueva oportunidad de empleo en nuestra red de Hoteles. Buscamos un Front Desk Manager apasionado, con experiencia y habilidades de liderazgo sólidas para ir a trabajar a USA con visado TN (nosotros te guiamos en el proceso del visado).

Location: Greenough, Montana
Salary/Wage $60,000 - $65,000 USD annually

Required: Multiple years of Forbes Five Star experience

Responsibilities

• Trains Front Office and Guest Services personnel to Forbes 5-Star standards.
• Creates weekly schedule for Front Desk and monitors staff scheduling to flex based on business needs.
• Maintains thorough knowledge of accommodations, package plans, and Resort facilities.
• Check guests in and out including preparation of folios and authorizing payments.
• Act as Manager on Duty (MOD).
• Responds to guest needs and anticipates their unstated ones.
• Ensure daily checklists are completed in Front Desk and Guest Services.

Supportive Functions and Responsibilities

• Remains flexible with open availability in order to cover the unexpected needs of the Resort.
• Expert knowledge of Maestro PMS, the hotel app, and all other programs and systems.
• Ability to lift and carry 50 pounds.
• Greets guests arriving and departing from the airport.
• Monitors daily arrivals and ensures accommodations are prepared prior to check in.
• Ensures the Lexus app is filled out and complete per our Lexus partnership.
• Audits daily arrivals and departures to ensure accurate guest flight information.
• Provide feedback to the team, both positive and constructive, to ensure we are hitting our targets.
• Analyze guest feedback and provide strategic direction to improve overall rating.
• First point of contact for guest feedback and service recovery situations. Must be comfortable accepting constructive feedback and correcting issues. Responsible for finding a solution for the guest to complete guest follow up.
• Positive attitude always, especially under pressure.

Required skills

• Excellent problem-solving and multitasking skills.
• Leadership skills along with the ability to motivate a team into high performance.
• Ability to work flexible hours and open availability.
• Strong sense of responsibility and a professional presentation.
• BS degree in Hospitality Management, Tourism, Business Administration or relevant field preferred.
• Valid State Drivers License (mexican).

Qualifications

• Relevant work experience as a Guest Relations Manager, Hotel Manager, or similar role in a luxury environment.
• Understanding of all hotel management best practices and relevant laws.
• Hands-on experience with Hotel Management software (PMS).
• Proficiency in English; knowledge of other languages is a plus.
• Customer service drive with outstanding communication and active listening skills

Housing

- We offer housing for 3 months to allow them to settle in and establish their own place to live. Single occupancy room in The Junction apartment building. Bathroom in unit. Shared facilities (kitchens, laundry), free wifi.

- $350 per month ($175 deducted from payroll every 2 weeks). $300 deposit ($100 deducted from payroll for the first 3 paychecks)

Additional comments

We require that they have a drivers license for at least 2 years and a clean motor vehicle report so that they can drive our vehicles while theyre in the process of getting their MT license.

For all TN candidates this is the expectation: They will rent a car or rent via Turo (doesnt require a US drivers license) until they are able to purchase their own vehicle.

Gas station, convenience store, and bar located next to the apartment building. Ten minute drive to The Resort. Twenty minute drive to the town of Seeley Lake for groceries, restaurants, etc.

Requerimientos

Educación mínima: Educación superior - Licenciatura
2 años de experiencia
Idiomas: Inglés
Conocimientos: Resolución de conflictos, Gestión de personal
Palabras clave: oficina, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente