Front Desk Supervisor

Hilton Worldwide, Inc.; Región Centro; Presencial; MXN 25,000 - 45,000; Jornada completa

Descripción de la vacante

An established industry player in hospitality is seeking a Front Desk Supervisor to lead front office operations and deliver exceptional guest service. In this role, you will oversee check-in/check-out processes, train and manage staff, and ensure a welcoming environment for guests. Your expertise in hospitality and strong sales skills will be key to maximizing guest satisfaction and driving sales through effective upselling. Join a team dedicated to providing remarkable experiences and be part of a company with a rich history of excellence in service.

Formación

• Experience in front office operations within hospitality or retail sectors.
• Strong commercial awareness and sales skills are essential.

Responsabilidades

• Supervise front desk operations to ensure high standards.
• Handle guest requests and complaints promptly and professionally.

Conocimientos

Supervisory Skills

Sales Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Educación

Supervisory/Management Certificate

Diploma in Hospitality

Degree in Hospitality

Descripción del empleo

Job Description - Front Desk Supervisor (HOT0BLF1)

Job Number: HOT0BLF1

Work Location: Hilton Guadalajara Midtown, Av Adolfo Lopez Mateo 2405 300 entre colomos y florencia, Guadalajara 44648

A Front Desk Supervisor supervises activities at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee front office activities between guests, the hotel, and various departments. Your responsibilities include:

• Supervising front desk operations during your shift to ensure high standards
• Keeping your team informed about hotel products, services, pricing, promotional offers, VIP, and special events
• Advising your team of any special events or VIP guests
• Monitoring appearance, standards, and performance of team members, focusing on training and teamwork
• Maximizing sales through up-selling and marketing programs
• Handling guest requests, inquiries, and complaints promptly
• Maintaining a professional and welcoming front desk environment

What are we looking for?

Ideal candidates will have:

• Experience in front office operations within hospitality, leisure, or retail sectors
• Strong commercial awareness and sales skills
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills
• A passion for delivering exceptional guest service

Preferred qualifications include a supervisory/management certificate, diploma, or degree.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are at the heart of delivering remarkable experiences worldwide.