Front Desk Supervisor

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 549,000 - 733,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is seeking a Front Desk Supervisor at Hilton Cancún Mar Caribe. This role involves supervising front desk operations, ensuring guest satisfaction, and managing team performance. Ideal candidates will have experience in a front office role in the hospitality sector and exhibit strong sales and supervisory skills. Join a team dedicated to providing exceptional guest experiences.

Formación

• Front Office experience in hotel or leisure sector is essential.
• Strong commercial awareness and sales capabilities required.
• Calm, organized and able to prioritize effectively.

Responsabilidades

• Supervise Front Desk operations to high standards.
• Ensure shift team is informed on hotel products and VIPs.
• Manage guest requests, complaints, and inquiries promptly.

Conocimientos

Front Office experience

Sales capabilities

Supervisory skills

Interpersonal skills

Communication skills

Organized work ethic

Educación

Supervisory/management certificate or degree

Descripción del empleo

Overview

Job Description - Front Desk Supervisor (HOT0BYXR)

Front Desk Supervisor

Location: Hilton Cancún Mar Caribe, Boulevard Kukulcan Km 17 Zona Hotelera, Cancun 77500

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP guests in the hotel that day
• Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing programs
• Manage guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office