Front Desk Receptionist

Four Seasons Resort Hualalai; Cabo San Lucas; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

An established industry player in luxury hospitality seeks a Front Desk Receptionist to be the first point of contact for guests. This role involves providing exceptional customer service, managing reservations, and ensuring a seamless guest experience. With a focus on warmth and professionalism, you'll play a crucial role in enhancing guest satisfaction. The ideal candidate will bring fluency in both Spanish and English, along with a strong background in luxury service. Join a team that values dignity, pride, and satisfaction in work, and be part of creating memorable experiences in a stunning location.

Servicios

Shuttle Service

Complimentary Uniform Dry Cleaning

In-house Training Workshops

Employee Recognition Awards

Formación

• 2+ years of experience in Front Desk or Rooms division roles.
• Strong understanding of luxury service standards.

Responsabilidades

• Greet guests and facilitate check-in/check-out process.
• Manage reservations and respond to guest inquiries.

Conocimientos

Fluency in Spanish

Fluency in English

Customer Service Skills

Interpersonal Skills

Attention to Detail

Educación

High School Diploma

Experience in Luxury Hospitality

Herramientas

Opera Software

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicenter for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, known as “the aquarium of the world” by oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Located in LA RIBERA, our resort is part of the exclusive Costa Palmas community, featuring a private marina, a members-only beach, and a yacht club, all along a pristine two-mile stretch of white sand and the warm waters of the Sea of Cortez. Los Cabos is a renowned luxury destination, ideal for those seeking exquisite experiences, from swimming and snorkeling to sportfishing, golf, and desert adventures.

Learn more:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of Front Desk Receptionist:

The Front Desk Receptionist is the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service. Responsibilities include handling reservations, check-ins, and check-outs, addressing guest inquiries, and coordinating with resort departments to ensure a seamless experience.

What you will do:

• Greet guests warmly upon arrival and facilitate a friendly, professional check-in/check-out process.
• Manage reservations, cancellations, and modifications using the resort’s booking system.
• Respond to phone calls and emails regarding bookings, services, and inquiries.
• Handle guest concerns, complaints, and special requests promptly and professionally.
• Process payments, issue invoices, and keep accurate transaction records.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Promote resort events, spa services, and dining options to enhance the guest experience.

What you bring:

• Fluency in both Spanish and English is required.
• At least two (2) years of experience in Front Desk or Rooms division roles.
• Experience in a luxury hotel or similar high-end hospitality environment (2+ years) is preferred.
• Proficiency in Opera Software is mandatory.
• Strong skills in navigating hotel systems with attention to detail.
• Deep understanding of luxury service standards and guest experience delivery.
• Outstanding interpersonal and communication skills.
• Cultural sensitivity and a strong customer service orientation.
• Guest-centric mindset with an understanding of personalized service and guest preferences.

What we offer:

• Compensation: Competitive salaries and an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary dry cleaning for employee uniforms.
• Training & Development: In-house workshops for staff and management.
• Recognition: Employee Service Awards, Employee of the Month & Year Awards.

Service Culture:

Four Seasons ranks among the world's best hotels, with a reputation built on our people. We believe each team member deserves dignity, pride, and satisfaction in their work.

Learn more:

• Company Site: www.fourseasons.com
• Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs