Front Desk Host

Tasman; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

Tasman recherche un Front Desk Host pour rejoindre son équipe dynamique à Condesa, Mexico City. Le rôle implique d'assurer un service client exceptionnel dans un environnement de travail agile et évolutif. Le candidat idéal sera personable, orienté client et capable de travailler de manière autonome tout en étant flexible avec ses horaires. Vous aurez la responsabilité de créer des expériences mémorables pour les invités, tout en gérant des tâches diverses au sein de l'hôtel.

Servicios

Compensation compétitive

Avantages supplémentaires par rapport à la législation

Vacances flexibles

Crédits annuels pour des séjours

Environnement de travail engageant

Formación

• Expérience dans des rôles d'hospitalité, service à la clientèle ou expérience utilisateur.
• Compétences en communication écrite et verbale en anglais et en espagnol.
• Capacité à travailler dans un environnement dynamique et à résoudre des problèmes efficacement.

Responsabilidades

• Être le visage de Tasman et faire une excellente première impression.
• Gérer les interactions des clients avec précision et rapidité.
• Soutenir les opérations de jour et exécuter des tâches administratives.

Conocimientos

Problem Solving

Guest-Centric Approach

Communication Skills

Organizational Skills

Detail-Oriented

Flexibility

Descripción del empleo

Front Desk Host

Work model: In-person, flexibility to work from Monday to Sunday with a midweek day of rest.

City: Condesa, Mexico City
Reports to: Operations Manager

About the project

Tasman designs, builds and operates boutique hotels and residences. Our mission is to create spaces where owners and guests connect deeply with their destination and leave with lasting memories. We’re passionate, innovative, and always evolving. With us, traditional hospitality gets an agile, tech-driven makeover.

Our Front Desk Hosts are the face of Tasman. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

With us you can

• Be independent, creative and free to innovate
• Get premium compensation for the right skills
• Build your dream team
• Embrace agility, forget about micromanagement and old-school hierarchies
  
  

What you will do

• Be the face of Tasman, and make an awesome first impression on our guests, visitors, and all internal and external partners.
• Guide guests through the tech-savvy Tasman experience, optimizing their stay with our advanced features.
• Provide immediate support via our systems, handling guest calls, SMS, and live chats.
• Manage guest interactions with utmost hospitality, accuracy, and timeliness, addressing special requests and resolving complaints.
• Assist building leadership with administrative tasks for seamless operations.
• Support day-to-day operations, including housekeeping audits, inventory checks, and minor maintenance.
• Ensure cleanliness and organization in both guest-facing and back-of-house areas.
• Contribute to multiple Tasman properties in the local market as needed.
• Deliver inventory checks for linens, towels and similar assets.
  
  

Our team is missing someone who is

• Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat.
• Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
• Excellent problem solving skills, with the desire to “get it done” for our guests.
• Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented.
• Thrives in a fast paced, ever-changing, always challenging startup environment.
• Ability to work effectively both in a team environment as well as independently.
• Flexible schedule and open to working evenings, weekends and holidays.
• Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time.
• Conversational English & Spanish communication skills.
• This role requires regular access to a reliable smartphone for work purposes.
• This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
  
  

What will be a plus?

• Relevant professional certifications in the hospitality industry..
• Experience across different countries or regions, showing an understanding of diverse markets.
• A strong professional network in the hospitality industry can be an asset for market insights and collaboration opportunities.

Benefits

• Competitive compensation
• Benefits above those required by law
• Flexible vacation
• Workplace flexibility (for remote-specified positions only)
• Annual credits for stays at our properties
• Engaging work environment with a driven team.

Join Us!