Front Desk & Guest Experience Specialist

CBRE HV; Ciudad de México; On-site; MXN 201,000 - 268,000; Full time

Job summary

CBRE Experience Services seeks a Receptionist to shape the visitor experience from the moment they walk in. You will own the lobby, visitor process, conference room calendar, and daily front desk logistics to ensure every guest feels welcomed and well cared for.

As the first point of contact, you will greet clients, manage calls, schedule meetings, coordinate catering and services, and maintain office flow in a fast-paced environment.

Qualifications

• Experience in customer service, hospitality, or an office environment.
• Strong verbal communication and a professional phone manner.
• Familiar with visitor-management systems and conference room coordination.
• Comfortable with standard workplace tools (email, documents, spreadsheets, scheduling)

Responsibilities

• Greet clients, applicants, and visitors, issue passes, and apply security protocols.
• Receive and direct calls to appropriate personnel or voicemail.
• Schedule and prepare meetings and conference rooms, including room setup, catering orders, and equipment.
• Coordinate building and housekeeping services to maintain shared spaces.
• Arrange hospitality services for guests, including transportation, tickets, and reservations.

Skills

Customer service

Hospitality

Office environment

Verbal communication

Phone etiquette

Tools

MS Office

Email

Calendar

Job description

CBRE Experience Services seeks a Receptionist to shape the visitor experience from the moment they walk in. You will own the lobby, visitor process, conference room calendar, and daily front desk logistics to ensure every guest feels welcomed and well cared for.

As the first point of contact, you will greet clients, manage calls, schedule meetings, coordinate catering and services, and maintain office flow in a fast-paced environment.