Front Desk Agent

Hilton Worldwide, Inc.; Guadalajara; Presencial; MXN 15,000 - 25,000; Jornada completa

Descripción de la vacante

Ein innovatives Unternehmen im Gastgewerbe sucht einen Front Desk Agent, der die täglichen Empfangsoperationen unterstützt und mit Gästen interagiert. Diese spannende Rolle erfordert eine proaktive Haltung und hervorragende Kommunikationsfähigkeiten, um erstklassigen Kundenservice zu bieten. Sie werden Teil eines dynamischen Teams, das sich der Schaffung außergewöhnlicher Gästeerlebnisse widmet. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten im Hotelmanagement zu demonstrieren.

Formación

• Erfahrung in kundenorientierten Rollen ist erforderlich.
• Hervorragende Kommunikationsfähigkeiten und positive Einstellung.

Responsabilidades

• Sicherstellen von effizienten Empfangsoperationen und Check-in/out-Verfahren.
• Schnelle Beantwortung von Anfragen der Gäste.

Conocimientos

Kundenorientierung

Kommunikationsfähigkeiten

IT-Kenntnisse

Teamarbeit

Educación

Abschluss in Hotelmanagement oder verwandten Bereichen

Herramientas

Property Management Systems

Descripción del empleo

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Job Description - Front Desk Agent (HOT0BKVX)

Job Number: HOT0BKVX

Work Location

Hilton Guadalajara Midtown, Av Adolfo Lopez Mateo 2405, 300 entre colomos y florencia, Guadalajara, 44648

A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?

As a Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests. Your responsibilities include:

• Ensure accurate and efficient reception operations, including check-in/out procedures
• Respond promptly to Guest queries
• Keep the Front Office Manager and Reception Supervisors informed of guest feedback and departmental updates
• Demonstrate high customer service standards
• Understand hotel room categories, rates, packages, and promotions
• Maximize room occupancy and promote hotel services through up-selling
• Handle foreign currencies, credit cards, and cash according to hotel policies
• Answer switchboard calls as required
• Manage guest deliveries and messages efficiently
• Follow fire, health, and safety regulations and procedures
• Use front of house equipment and property management systems correctly
• Attend training courses as needed
• Adhere to brand standards
• Assist other departments and maintain good team relationships
• Collaborate with your Manager to complete a specific internship project

What are we looking for?

Successful candidates should demonstrate:

• Experience in customer-focused roles
• Positive attitude and communication skills
• Commitment to high customer service standards
• Excellent grooming
• Ability to work independently and in a team
• IT proficiency

Preferred qualifications include experience in cash handling.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations worldwide. Our mission is to create exceptional guest experiences and foster a warm, welcoming environment for our Team Members. Join us to be part of a team that values excellence and hospitality.

Additional Information

Job categories include Guest Services, Operations, and Front Office.