(French Speaking) Customer Care Agent - Mérida

Worldia; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a dedicated Customer Care Agent fluent in French and English to join their dynamic team in Mérida. This role is vital for providing exceptional support to French-speaking customers, especially during nighttime hours. You'll be the first point of contact for clients, managing their needs and ensuring seamless assistance. If you thrive in fast-paced environments and have a passion for customer service, this opportunity will allow you to make a significant impact in the travel industry. Join a supportive team and help shape the future of travel with your expertise and enthusiasm.

Formación

• Fluent in French and English with clear communication skills.
• Experience in tourism or hospitality is a plus.

Responsabilidades

• Act as the first point of contact for customers, addressing their needs.
• Handle modification requests and coordinate assistance operations.

Conocimientos

Fluent in French

Fluent in English

Priority management

Stress management

Problem-solving

Active listening

Descripción del empleo

Who we are

Travel should be exciting to plan—not overwhelming. That’s why, in 2013, four travel lovers set out to change the game. They created Worldia, a platform that makes it easy for travel agencies to build, customize, and book unforgettable trips for their clients—all in just a few clicks.

We partner with travel agencies giving them the tools to offer made-to-measure journeys across 90+ destinations, backed by cutting-edge technology and top-tier customer support.

And because we have a winning formula, we're continuing to drive our growth—expanding internationally, innovating our tech, and welcoming new partners to reimagine the future of travel.

Ready to be part of the journey?

Our values

AMBITION // Shoot for the moon

PLEASURE // Spend good time all together

INTEGRITY // Be honest and transparent, always

About the role:

We are seeking a dedicated and resourceful French speaking Customer Care Agent to join our team in Mérida. This role is pivotal in ensuring seamless support for our French-speaking customers, particularly during the French nighttime hours, as part of our commitment to 24/7 service continuity. If you have a passion for helping others and thrive in a fast-paced, problem-solving environment, this is the opportunity for you!

The Team:

You’ll be part of a dynamic and collaborative Customer Care team, which currently includes:

1. One agent based in Mérida (short-term mission).
2. One team leader and four or six agents (based on the season) located in Paris.

The Mérida office also hosts a team of five other employees from different departments, creating a lively and supportive work environment.

Missions

As the first long-term Mérida-based hire for the Customer Care team, you’ll play a crucial role in ensuring continuity of service while collaborating closely with both the Paris team and other stakeholders.

In this role, you will:

1. Be the first point of contact for customers at their destinations, addressing their needs and providing timely assistance.
2. Assess customer situations, respond effectively, and coordinate necessary assistance operations.
3. Handle modification requests from travel agencies or service providers via email or phone.
4. Collaborate with stakeholders, including end customers, suppliers, and the Customer Care team.

What we are looking for:

Required Skills & Experience:

1. Fluent in French and English (clear and concise communication).
2. Prior experience in the tourism or hospitality industry or customer relationship roles is a plus.
3. Strong knowledge of the tourism industry is advantageous.
4. Demonstrated skills in priority management, stress management, problem-solving, and active listening.

Key Attributes

1. Mature and responsible: You can handle autonomy and accountability.
2. Resourceful and adaptable: You thrive in dynamic environments and stay motivated while working in a different time zone.
3. Customer-focused: You anticipate and address customer concerns with empathy and efficiency.

How to apply?

If you’re interested, please join your application in English. We look forward to hearing from you!

Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process.

We are also proud to be certified HAPPY INDEX AT WORK BY CHOOSE MY COMPANY!