Freight Forwarding Operations and Customer Service Agent

DP World; Ciudad de México; Presencial; MXN 250,000 - 450,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Freight Forwarding Operations and Customer Service Agent to enhance customer relationships and streamline logistics. In this dynamic role, you will manage freight forwarding files, assist clients with documentation, and liaise with airlines and ocean lines to ensure optimal service. This position offers a unique opportunity to be part of a diverse and dedicated team committed to transforming global trade. If you thrive in a fast-paced environment and are passionate about customer service and logistics, this role is perfect for you.

Formación

• At least 3 years of recent experience in Freight Forwarding Operations.
• Strong customer service skills and ability to resolve issues effectively.

Responsabilidades

• Manage file creation and services related to freight forwarding.
• Assist clients with export/import documentation and ensure compliance.

Conocimientos

Customer Service

Freight Forwarding Operations

Problem Solving

Communication

Educación

Graduate in any field

Descripción del empleo

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

KEY ACCOUNTABILITIES

1. Manage file creation and all services associated with freight forwarding and logistics.
2. Assist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided.
3. Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
4. Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
5. Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
6. Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
7. Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
8. Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
9. Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.

QUALIFICATIONS, EXPERIENCE AND SKILLS

1. Graduate in any field.
2. At least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service.
3. Freight Forwarding experience is mandatory.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.