Fraud QA Specialist - Credit Card (Hybrid)

Didi; Ciudad de México; Híbrido; MXN 60.000 - 90.000; Jornada completa

Descripción de la vacante

DiDi is seeking a Quality Assurance Specialist focused on Fraud prevention for credit card operations in Mexico City. You will monitor fraud detection processes, provide feedback, and align procedures with company standards across teams.

The role requires critical thinking, attention to detail, and clear communication to drive improvements while maintaining compliance with policies and regulatory requirements. Hybrid work arrangement available.

Formación

• 1+ years experience in fraud detection process.
• Bachelor degree in business administration or similar.
• Critical thinking.
• Work as key contact with other areas.
• Communication skills.
• Teamwork.
• Attention to detail.
• Experience in financial products.
• Act as important Disseminator of DiDi Culture.
• Desirable intermediate English level.

Responsabilidades

• Monitoring to the Fraud detection for credit card operations process, offer feedback and advice
• Maintain record of hours worked and personnel records
• Propose improvements to the process
• Ensure compliance with company and legal policies and procedures and report any deviation
• Good communication skills
• Make metrics and presentations
• Align process with China

Conocimientos

Fraud detection

Critical thinking

Communication skills

Teamwork

Attention to detail

English (Intermediate)

Educación

Bachelor's degree in business administration

Descripción del empleo

DiDi is seeking a Quality Assurance Specialist focused on Fraud prevention for credit card operations in Mexico City. You will monitor fraud detection processes, provide feedback, and align procedures with company standards across teams.

The role requires critical thinking, attention to detail, and clear communication to drive improvements while maintaining compliance with policies and regulatory requirements. Hybrid work arrangement available.