Technical Success Architect

Salesforce, Inc.; Ciudad de México; Híbrido; MXN 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Technical Success Architect for Slack in Mexico City, operating in a hybrid model. You will act as a trusted technical advisor, guiding customers through architecture and integration decisions, with a focus on AI-enabled Slack deployments for enterprise environments.

You will engage with customer teams, run workshops, and translate complex technical details into business outcomes, while collaborating with Product and Support to remove blockers and accelerate time-to-value.

Formación

• 5+ years of experience in solutions/ sales engineering, technical consulting, customer success, or professional services
• Proficiency in at least one object oriented programming language such as Java, JavaScript, Node.js, SQL or Python
• Interest or delivery expertise in Generative AI technologies
• Hands-on proficiency with data exchanges and APIs
• Bachelor's degree in a technical discipline or equivalent experience
• Excellent written and verbal communications, with ability to explain complex topics to business users
• Strong presentation skills for business and technical audiences
• Experience collaborating with customers to resolve technical problems
• Nice to have experience developing Slack applications

Responsabilidades

• Understand customer challenges and drive business value through Slack
• Facilitate customer-facing workshops and discovery with customer tech teams
• Master Slack feature specs to support technical questions for stakeholders
• Explain Slack integrations with identity, security, data, AI and SaaS apps
• Provide proactive recommendations to help customers adopt Slack
• Coordinate with Product and Technical Support to resolve hurdles
• Triage high-severity issues to ensure reliability and satisfaction
• Meet key performance metrics and goals

Conocimientos

Java

JavaScript

Node.js

SQL

Python

Generative AI

APIs

Communication

Presentation skills

Collaboration with customers

Educación

Bachelor's degree in a technical discipline

Descripción del empleo

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Technical Success Architect - Slack Mexico City | Hybrid Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Slack is on a mission to make your working life simpler, more pleasant and more productive. We are looking for a Technical Success Architect to join our growing Customer Success organization and help expand our global Success Architect team.

Technical design and governance are essential to integrating Slack with identity, security, data, AI, and system-to-system workflows at scale. Success Architects act as trusted technical advisors for our existing customer base and our partners on the Success team, leveraging broad technical and deep product expertise to amplify and extend adoption of Slack at our largest customers. All of which serves to ensure customers can deploy Slack quickly and effectively as mission critical infrastructure for the Enterprise.

Architects educate customers about product features and automations, perform technical discovery & assessments to provide guidance on APIs and extensibility of Slack as a platform. They advise on practical applications of AI, and develop recommendations on architecture changes and integrations that drive adoption.

Success Architects reduce enterprise risk and accelerate time-to-value by ensuring Slack is designed correctly in complex environments. In an ever changing technical landscape, we are seeking someone who understands technical capabilities but can blend that with customer facing pedigree to help customers move from challenge to deployable solution at pace with Slack.

We are expanding our team to find someone who can both practically apply AI technologies to internal business problems, and theoretically guide our customers about the use of AI technologies that integrate with Slack.

Do you want to work alongside some of the most hardworking and dynamic people in the industry? If so, Slack just might be the place for you.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

What you will be doing

• Understanding customer challenges and priorities and leveraging your expertise to portray avenues forward to drive business value through Slack
• You facilitate customer-facing workshops and discovery - often with our customer’s technical team to understand technical use-cases, integration points and business outcomes
• You will develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding-edge use-cases to business stakeholders
• You are (or quickly become!) knowledgeable about how Slack integrates with other systems and apps, including: identity management eDiscovery data loss prevention Salesforce other SaaS products and internal systems
• Partner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Slack
• Proactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdles
• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
• Achieve key performance metrics and goals

What you should bring

• 5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space
• Sound understanding of at least one object oriented programming language such as: Java, Javascript, Node.js, SQL, Python.
• Interest, Educational Background or Delivery Expertise in Generative AI technologies
• Hands-on proficiency with data exchanges and API's.
• Not required but extra points if you have prior experience in developing Slack applications
• You possess excellent written and verbal communications skills, with the ability to go a mile deep with technical customer resources or to describe the most basic capabilities to a business user.
• You have excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts.
• You have experience collaborating with the customer and resolving technical problems for them
• Track record of success delivering customer value by translating complex technical issues into tangible solutions at scale
• Bachelor's degree in a technical discipline or additional experience required

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

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