(Fluent English & Spanish) Community Strategy & Operations (global, remote)

SupportYourApp; México; Remote; MXN 371,000 - 700,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

USD compensation

Rewards program

Job summary

SupportYourApp is seeking a Community Strategy & Operations Consultant to join our global team from Mexico City. You will source, contact and activate creators, monitor performance, coordinate projects, and resolve operations issues to keep campaigns on track.

Fluent Spanish and English at C1, plus solid project management and advanced Google Sheets skills, are required. This fully remote role offers USD compensation and a fixed schedule aligned to GMT+2, with strong growth potential and

Qualifications

• Native Spanish with excellent English at C1 level.
• Strong project management experience.
• Proficient in Google Sheets with filters and pivot tables.

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance and provide feedback.
• Coordinate projects and workflows to ensure on-time deliverables.
• Handle operational issues and escalations by investigating and driving them to resolution.
• Collaborate with cross-functional teams to ensure effective operations.
• Identify and address issues to keep projects running smoothly.
• Investigate fraud and risk cases when needed.
• Track KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process improvements.

Skills

Native Spanish

English (C1)

Project management

Google Sheets

Data analysis

Organization

Communication skills

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Source, contact and activate creators for projects and missions;
• Monitor creator performance, follow up on missed requirements, and provide feedback or re-training;
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time;
• Handle operational issues and escalations by investigating and driving them to resolution;
• Collaborate with other agents and cross-functional teams to ensure effective operations;
• Proactively identify and address issues to keep projects and market operations running smoothly;
• Investigate fraud and risk cases, taking appropriate action when needed;
• Track operational performance and KPIs using Google Sheets and internal tools;
• Identify recurring issues and contribute to process and operational improvements;

What you need to succeed in this role:

• Native Spanishand excellent English communication skills (both written and verbal at C1 level) is a must;
• Solution-oriented mindset with solid project management skills;
• Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables is a must;
• Ability to organize tasks, set priorities, and drive execution autonomously;
• Proactive approach with strong ownership of tasks and responsibilities;
• Detail-oriented approach;
• Excellent communication and interpersonal skills;
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps - download and 40 Mbps - upload);

Will be a great plus:

• Previous experience in operations, project coordination, creator/account management or marketplace operations;

Benefits:

• Fixed schedule: Monday-Friday, 4 PM-1AM on GMT+2;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also -internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal code: 3R5