(Fluent English, part-time) Career Success Advisor (LATAM, remotely)

SupportYourApp; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading support services company is seeking a Career Success Advisor to provide personalized feedback and support to clients. This remote role requires excellent English skills, familiarity with resume formats, and the ability to manage multiple tasks. Enjoy benefits like a fixed schedule, responsive management, and a strong focus on work-life balance.

Servicios

Opportunity to work fully remotely

Fixed schedule: 8AM-12PM EST

Paid intensive training

Good bonuses for referring friends

Work-life balance

Formación

• 5+ years of experience in customer support or similar fields.
• Strong knowledge of ATS tools and workflows.
• Personal laptop or computer with at least 8GB RAM.

Responsabilidades

• Conduct resume reviews and provide personalized feedback.
• Coordinate with writing and interviewing teams for smooth processes.
• Manage client communications across multiple platforms.
• Respond to new client inquiries and guide onboarding.

Conocimientos

Excellent English skills (C1)

Experience as a Career Success Advisor or similar

Familiarity with resume formats

Tech-savvy

Ability to manage multiple tasks

Proven collaboration skills

Ability to work independently

Mature and responsible attitude

Herramientas

CRMs

Email

Chat platforms

Descripción del empleo

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join us as a Career Success Advisor today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Conduct resume review calls with clients to deliver personalized feedback and guidance
• Communicate and coordinate with the writing and interviewing teams to ensure a smooth client experience
• Manage all client communications, including updates, confirmations, and follow-ups across email, phone, and messaging platforms
• Respond promptly to inquiries from new client leads and guide them through the onboarding process
• Deliver empathetic, solutions-focused support while sharing best practices to maximize client success
  
  

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written)
• Experience as a Career Success Advisor or similar roles
• Familiarity with resume formats and strong knowledge of ATS tools and workflows
• Tech-savvy and comfortable using tools like CRMs, email, and chat platforms
• Ability to manage multiple tasks and customer relationships simultaneously
• Proven ability to collaborate cross-functionally, especially with writing and interviewing teams
• Ability to work independently, manage time effectively, and stay organized
• Mature and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  

Benefits and Perks:

• Opportunity to work fully remotely
• Fixed schedule: 8AM-12PM EST, Monday-Friday
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
  
  

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.