First‑Line Customer Support & Tech Help (Level 1)

Grundfos; Apodaca; On-site; MXN 180,000 - 300,000; Full time

Job summary

Grundfos is seeking a Service Coordinator to deliver first-class customer support for our water solutions. You will be the first contact for customers via phone, email and chat, handling inquiries, processing service orders, and providing technical guidance that ensures fast, accurate support for Grundfos products and services.

Join a diverse and inclusive culture committed to smarter water solutions that reduce energy use and improve lives.

Responsibilities

• Be the first point of contact for customers via phone, email and chat.
• Resolve inquiries and process service orders.
• Provide technical guidance for Grundfos products and services.

Job description

Grundfos is seeking a Service Coordinator to deliver first-class customer support for our water solutions. You will be the first contact for customers via phone, email and chat, handling inquiries, processing service orders, and providing technical guidance that ensures fast, accurate support for Grundfos products and services.

Join a diverse and inclusive culture committed to smarter water solutions that reduce energy use and improve lives.