Field Service Technician - Mexico

TOPPAN Packaging Americas; Monterrey; Presencial; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) retirement plan with company

Wellbeing tools and resources

Descripción de la vacante

The Field Technical Technician for the Flexibles Division is the main technical contact between the customer’s production teams and TOPPAN. This role supports packaging equipment operations, qualification trials, troubleshooting quality and production issues, and ensures successful implementation of TOPPAN packaging solutions at customer sites.

The ideal candidate is bilingual in English and Spanish and thrives in a customer‑facing environment.

Formación

• Fluent in English and Spanish (written and spoken).
• 2+ years of field service, maintenance, technical support, manufacturing, or packaging operations.

Responsabilidades

• Provide on-site technical support for flexible packaging applications and packaging equipment.
• Serve as a primary technical liaison between the customer’s manufacturing facilities and TOPPAN’s operations.
• Lead and support qualification trials for new packaging materials, equipment settings, and production processes.
• Work closely with customer production, maintenance, engineering, and quality teams to ensure successful implementation of packaging solutions.
• Troubleshoot packaging material, machine performance, and quality-related issues directly at customer facilities.
• Investigate product and packaging defects and implement corrective actions to minimize downtime and improve performance.
• Support root cause analysis activities and develop technical recommendations for customers.
• Collaborate with Application Development, Quality, Operations, Commercial, and Technical teams to commercialize new business opportunities.
• Prepare detailed service reports documenting trials, troubleshooting efforts, customer feedback, and action plans.
• Build strong relationships with customer operations and quality teams while serving as a trusted technical advisor.
• Provide hands-on support during startup activities, product launches, and process improvement initiatives.
• Travel frequently throughout Mexico, including regular visits to customer facilities in Salinas and Monterrey.

Conocimientos

Bilingual English/Spanish

Troubleshooting

Communication

Customer-facing

Mechanical aptitude

Herramientas

Bosch

Syntegon

Matrix

Mespack

Rovema

Viking Masek

Promach

Descripción del empleo

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical, and consumer goods industries. We offer products such as high-barrier films, pouches, trays, and thermoformed packaging solutions that help customers improve product performance, safety, and sustainability. TOPPAN Packaging Americas operates as part of the global TOPPAN Group, with manufacturing facilities throughout North America, Latin America, and Europe.

Want to learn more? Visit us at packaging.toppan.com

Summary Description .

The Field Technical Technician for the Flexibles Division is one of the main technical contacts between the customers’ production teams and TOPPAN. This role is responsible for supporting packaging equipment operations, qualification trials, troubleshooting quality and production issues, and ensuring successful implementation of TOPPAN packaging solutions at customer manufacturing sites.

The ideal candidate is bilingual in English and Spanish and thrives in a customer-facing environment. This individual will work directly with production, maintenance, quality, and engineering teams at customer facilities to optimize equipment performance, resolve technical issues, support qualification activities, and strengthen customer relationships.

This position requires frequent travel and regular on-site presence at customer locations throughout Mexico, with particular focus on Salinas and Monterrey, Nuevo León.

What You'll Be Doing

• Provide on-site technical support for flexible packaging applications and packaging equipment.
• Serve as a primary technical liaison between the customer’s manufacturing facilities and TOPPAN’s operations.
• Lead and support qualification trials for new packaging materials, equipment settings, and production processes.
• Work closely with customer production, maintenance, engineering, and quality teams to ensure successful implementation of packaging solutions.
• Troubleshoot packaging material, machine performance, and quality-related issues directly at customer facilities.
• Investigate product and packaging defects and implement corrective actions to minimize downtime and improve performance.
• Support root cause analysis activities and develop technical recommendations for customers.
• Collaborate with Application Development, Quality, Operations, Commercial, and Technical teams to commercialize new business opportunities.
• Prepare detailed service reports documenting trials, troubleshooting efforts, customer feedback, and action plans.
• Build strong relationships with customer operations and quality teams while serving as a trusted technical advisor.
• Provide hands-on support during startup activities, product launches, and process improvement initiatives.
• Travel frequently throughout Mexico, including regular visits to customer facilities in Salinas and Monterrey.

Remote based in Mexico, preferably in Monterrey, Nuevo León.

Frequent travel and routine customer-site support are required, with significant presence expected at customer locations in Salinas and Monterrey.

Required Qualifications

• Bilingual proficiency inEnglish and Spanish(written and verbal).
• 2+ years of experience in field service, maintenance, technical support, manufacturing, or packaging operations.
• Strong troubleshooting and problem-solving skills in manufacturing environments.
• Experience working directly with customer production teams and plant personnel.
• Solid mechanical aptitude and hands‑on technical capabilities.
• Ability to travel extensively and work regularly from customer facilities.
• Strong communication and relationship management skills.

Preferred Qualifications

• Experience with flexible packaging, food packaging, or converting operations.
• Experience supporting or operating packaging equipment from manufacturers such as: Bosch, Syntegon, Matrix, Mespack, Rovema, Viking Masek, Promach, or other form‑fill‑seal (FFS) packaging systems.
• General knowledge of packaging materials, films, laminations, and sealing technologies.
• Experience supporting quality investigations and continuous improvement initiatives.
• Familiarity with food manufacturing environments and packaging validation processes.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
• 401(k) retirement plan with company match.
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family.
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance.
• Tuition reimbursement.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.