Field Service Technician

Fortress Power; Guadalajara; Presencial; USD 25,000 - 45,000; Jornada completa

Descripción de la vacante

Fortress Power, a leader in energy storage solutions, seeks a Field Service Technician in Guadalajara. Ideal candidates will have a background in solar or battery industries, with responsibilities spanning technical support, product testing, and design input. Join us in transforming renewable energy solutions and apply now!

Formación

• Experience in electrical or mechanical engineering field.
• Previous Solar, PV, or Inverter Installation experience required.
• Ability to travel to customer sites as needed, up to 70%.

Responsabilidades

• Responding to technical support inquiries from clients through multiple channels.
• Providing design input on energy storage systems and solar inverters.
• Diagnosing field issues and feeding back information to manufacturing.

Conocimientos

Attention to details

Documentation skills

Ability to thrive in fast-paced environment

Goal focused

Self-starter

English language skills

Educación

Degree in electrical or mechanical engineering

NABCEP Certificate

Descripción del empleo

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Headquartered in Langhorne, PA, Fortress Power is a leading global designer and manufacturer of Lithium Iron Phosphate (LFP) battery energy storage systems for residential, commercial, and industrial customers. The Company operates across North America, the Caribbean, Central America, and Asia. In addition to its award-winning local live technical support, Fortress Power has partnered with industry-leading lending institutions to help make investment in solar and storage as easy as possible.

Does that sound interesting? Do you want to work with renewable energy? Do you want to grow along with us? We hope so because we seek a Field Service Technician superstar to join our team. The ideal candidate will have hands-on battery storage experience with the ability to travel to customer sites as needed. *You must be in Guadalajara*

Duties and Responsibilities:

• Responding to technical support inquiries from clients (solar contractors and distributors) through multiple channels: phone calls, email, text messaging, CRM tickets, etc.
• Providing design input on energy storage systems (LI batteries) and solar inverters for existing or new residential and commercial solar PV systems, including selecting the proper battery-based inverter and battery bank size
• Working with a team of engineers and others who care deeply about advancing the role of lithium batteries in renewable applications within a fast-growing company with sizable market share
• Testing new products with various battery-based inverters available on the market
• Diagnosing field issues and feeding back pertinent information to the manufacturing quality organization
• Developing installation manuals, guides, and training resources.
• Supporting Product Manager on product development and improvement.

Required Skills and Qualifications:

• Exposure to solar power or the battery industry
• Experience in electrical or mechanical engineering field
• Previous Solar, PV, or Inverter Installation experience required
• NABCEP Certificate preferred
• Attention to details and strong documentation skills.
• Ability to thrive in a fast-paced, complex, rapid growth environment
• Goal focused, self-starter who can work independently
• English language skills is mandatory
• Ability to travel to customer sites as needed, up to 70%

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Renewable Energy Semiconductor Manufacturing

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