Field Service Technician

In this role you will support the installation of Refurbishment and products and other activities related to our Aftermarket products (including disassembly, assembly and test/validation). In addition, you will support refurbishment of our installed products (including disassembly, installation of new components and adjustment/leveling and set up to factory specs).

Note: This position requires frequent travel throughout North and South America and includes weekend work (when needed).

Job Responsibilities:

1. Responsible for the installation and start-up of after market service products such as machine refurbishments & Encore.
2. Resealing of hydraulic seals on clamp and injection units.
3. Installation of pumps and motors.
4. Ability to level a machine and a robot, to adjust nozzle concentricity, platen parallelism, and tie-bar stretch.
5. Troubleshoot and make corrections as required to all control systems; hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls.
6. Develop the ability to calibrate/fine tune machine to achieve optimum performance.
7. Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc.
8. Repair and/or replace any component on machine, robot, product handling equipment.
9. Develop and maintain superior customer relations, coordinate and be a liaison with internal resources to ensure effective customer service, as well as provide telephone support to customer maintenance staff.
10. Provide regular and effective written reports.
11. Communicate with Call Center/CSM PEs and Engineering/Jeffersonville Parts Center to resolve problems encountered in the field.
12. Dress appropriately and be professional. Be on time for appointments and turn in documentation as required.
13. Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems.
14. Provide guidance and/or on-the-job training to junior Service Technicians.

Preferred Qualifications for this Position Include:

1. Mechanically and electrically inclined with a general knowledge of electrical, pneumatic and mechanical assembly, ability to use fine calibrated measuring instruments.
2. Electrical/Mechanical Technologist or demonstrated competency through work experience.
3. Knowledge and application of injection molding technology.
4. Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems.
5. Ability to troubleshoot problems systematically.
6. Excellent communication and interpersonal skills, and strong customer service orientation.
7. Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers).
8. Demonstrated initiative-taker with a positive attitude.
9. Excellent analytical and decision making skills.

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