Field Service Engineer

Experis México; México; A distancia; MXN 30,000 - 45,000; Jornada completa

Descripción de la vacante

Experis México is seeking a Field Service Engineer responsible for managing customer relations through hardware and software maintenance for healthcare products. Candidates should have a strong technical background, excellent communication skills in English, and experience in customer support for critical IT systems. The role is fully remote and offers various legal benefits.

Servicios

100% remote scheme

All legal benefits

Superior legal benefits from day one

Totalpass

Manpowergroup benefits

Formación

• 2+ years in a technical customer support role with IT systems.
• Knowledge of PACS, RIS is highly desired.
• Excellent English skills are mandatory.

Responsabilidades

• Manage customer installations, preventive maintenance, and immediate resolution of IT issues.
• Perform system administration and ensure customer satisfaction.
• Adapt to changes and manage priorities effectively.

Conocimientos

Technical Customer Support

Healthcare Integration Knowledge

Programming Skills

Customer Service Skills

Educación

Engineering degree or in a technology field

Herramientas

Linux

Windows

Oracle

SQL

MS Office

Lotus Notes

Descripción del empleo

We are looking a Field Service Engineer, responsible for properly managing customers in assigned territory by providing the remote and on-site hardware and software maintenance of products together with implementation activities for ongoing projects.

JOB Duties & Accountabilities:

• Installation, remedial and preventive maintenance of Agfa and other OEM products trained on.
• Strong Healthcare Integration knowledge and global standards like HL7, Dicom, IHE, etc.
• Programming skills are a requirement.
• Global hardware and virtualization skills are a requirement.
• Review of basic equipment operational function with the customer to meet training obligations during installations.
• Perform system administration as required. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction.

Skills:

• Engineer degree or in a technology field or an equivalent combination of education and relevant healthcare IT experience.
• 2 or more years previous work experience in a technical customer support role working with mission critical IT systems. PACS, RIS is highly desired.

Specific Skills

• Knowledge of networking and operating systems (Linux and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.
• Previous knowledge of Agfa software or similar industry PACS, RIS or EI8, hospital workflow and a demonstrated capability to learn cutting edge new technologies.
• Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
• Excellent english oral, written skills. (Mandatory)
• Demonstrated experience adapting to change and managing priorities.
• Strong customer service skills in interacting with both internal and external customers

We offer:

*100% remote scheme

*All legal benefits

*Superior legal benefits since first day

*Totalpass

*Manpowergroup benefits