Field Service Engineer

Lutron Electronics Co., Inc; Guadalajara; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate Customer Engineer to join their global service team. In this role, you will bridge the gap between customers and the organization, providing essential support while developing technical expertise in advanced integration systems. You'll have the opportunity to work with cutting-edge lighting control technologies and ensure the highest quality of service delivery. This position offers a dynamic work environment where you can pursue your strengths and expand your horizons, making a significant impact in the field of automation and customer service.

Formación

• Bachelor's degree in Electrical/Electronics Engineering with minimum GPA of 3.0.
• 4-6 years experience in lighting controls or BMS.

Responsabilidades

• Develop technical expertise on Lutron products and systems.
• Perform Quality Audits and ensure service meets Lutron standards.
• Support channel onboarding and training.

Conocimientos

Field execution of lighting controls

Project execution in hospitality industry

Knowledge of automation protocols

Networking basics

IOT system design and execution

Customer interaction

Team collaboration

Educación

Bachelor's degree in Engineering

Descripción del empleo

Overview

Lutron, a global leader in Total Light Management with offices across four continents and sales in over 100 countries, is seeking passionate and driven engineer to join the team as a Customer Engineer in Los Cabos, Baja California Sur, Mexico.

As a key member of Lutron’s global service team, you will serve as a vital link between the organization and its customers, providing essential support in this customer facing position.

Responsibilities

• Develop technical expertise on Lutron products & systems business module, design, execution, service, and its advanced integration (AV/BACnet/API etc).
• Learn Lutron Quality standards in our service ability and project delivery.
• Support Channel onboarding, product, and execution training to meet Lutron quality standards.
• Perform Quality Audits & Post occupancy evaluations (POE) for various Lutron systems such as Athena, Vive & myRoom for their execution by our partners.
• Ensure the quality of execution and service provided on these jobs meets and exceeds Lutron standards.
• Support jobs with Beta features for new Lutron's systems like Athena and Vive.
• Ensure our channel partners & Internal team are updated on our latest offerings and brand requirements.
• Support system, features & process improvement through continuous feedback loop.
• Communicate effectively with other functions to meet customer needs.
• Develop technical expertise regarding concerned Lutron products & systems, and advanced integration (AV/BACnet/API etc).
• Maintain monthly quality trackers and update channel partner annual evaluation.
• Represent and stay aligned to Lutron's values, particularly TAKE CARE OF THE CUSTOMER:
• Be passionate
• Be flexible and adaptable to changing markets
• Be an innovative thinker
• Be customer focused
• Be ethical

Qualifications

• Bachelor's degree in Engineering: Electrical and/or Electronics Engineering with a minimum GPA of 3.0.
• 4 to 6 years of experience in the lighting controls or Building Management Systems (BMS) or other automation systems.
• Fluent in English.
• Willingness to work flexible hours and/or weekends as needed (Company standard working schedule Monday to Friday).
• Open to travel up to 70% in Mexico and other LATAM countries.
• Valid driver's license.

Skills:

• Experience in field execution of lighting controls or equivalent building systems.
• Experience in the execution of project in hospitality industry would be preferable.
• Knowledge of various automation protocols and integration, networking basics, IOT system design and execution etc are preferred.
• Experience in customer interaction and taking ownership.
• Ability to closely work with global team.

Lutron offers you the opportunity to:

• Accept new challenges
• Pursue your strengths
• Expand your horizons
• Develop your potential