Field Service Engineer

Bruker Corporation; Ciudad de México; Presencial; USD 25,000 - 45,000; Jornada completa

Descripción de la vacante

Bruker Corporation está buscando un ingeniero de servicio en campo para proporcionar soporte técnico experto en sistemas de medición analítica. Las responsabilidades incluyen la instalación, mantenimiento y capacitación del cliente en el uso de nuestros productos ópticos. Se requiere experiencia previa, un enfoque orientado al cliente y habilidades técnicas en instrumentación analítica. Un ambiente de trabajo dinámico y la posibilidad de trabajar independientemente son esenciales para este puesto emocionante.

Formación

• Experiencia mínima de 2 años en diagnóstico y reparación de instrumentos analíticos.
• Técnicas en FT-IR, tecnología NIR-Raman son ventajas.
• Inglés requerido, nivel mínimo intermedio alto (B2).

Responsabilidades

• Instalación y mantenimiento de sistemas FT-IR / FT-NIR / Raman en instalaciones de clientes.
• Capacitar a los clientes sobre el uso del equipo.
• Mantener registros de las visitas de campo, productos vendidos y servicios ofrecidos.

Conocimientos

Habilidades técnicas de instrumentación analítica

Focalización en el cliente

Comunicación verbal y escrita

Organización

Habilidades de presentación

Educación

Titulación en ingeniería eléctrica, ingeniería electrónica, química, física o disciplina relacionada

Descripción del empleo

Visión General

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 60 years Bruker has followed a single idea – to deliver the best technological solution for every analytical task. Today, more than 9,700 employees at over 90 locations worldwide are working toward this challenge.

Bruker Optics is seeking a Field Service Engineer to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Optics products.

English Resume is required for consideration.

Responsabilidades

• Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
• Repair and maintenance of the product at customer’s site.
• Familiarize and train customers for operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Periodic servicing of the product at customer’s location depending upon the service contract.
• Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
• Solve any queries the customer might have about the product.
• Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
• Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems.

Calificaciones

• A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
• Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
• Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand
• English skills are required, min. upper intermediate level (B2)
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy, and laboratory organization is advantageous