Field Service Engineer

Bruker; Ciudad de México; Presencial; USD 25,000 - 45,000; Jornada completa

Descripción de la vacante

A leading company in analytical measurement systems is seeking a Field Service Engineer to deliver expert support in installation, training, and maintenance of Optics products. The role involves technical troubleshooting and ensuring customer satisfaction while maintaining detailed service records and communication with clients. Candidates must have a strong technical background, excellent customer service skills, and upper-intermediate English proficiency.

Formación

• Minimum 2 years’ work experience diagnosing and repairing analytical instruments.
• Strong verbal, written, and MS Office skills.
• English skills required, min. upper intermediate level (B2).

Responsabilidades

• Installation of FT-IR / FT-NIR / Raman systems at customer facilities.
• Repair and maintenance of the product at customer’s site.
• Train customers for operation of the equipment.

Conocimientos

Technical Skills

Customer Focus

Networking Communication

Organizational Skills

Educación

Tertiary level qualification in electrical or electronic engineering, chemistry, physics or related discipline

Descripción del empleo

Overview

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 60 years Bruker has followed a single idea – to deliver the best technological solution for every analytical task. Today, more than 9,700 employees at over 90 locations worldwide are working toward this challenge.

Bruker Optics is seeking a Field Service Engineer to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Optics products.

English Resume is required for consideration.

Responsibilities

• Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
• Repair and maintenance of the product at customer’s site.
• Familiarize and train customers for operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Periodic servicing of the product at customer’s location depending upon the service contract.
• Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
• Solve any queries the customer might have about the product.
• Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
• Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems.

Qualifications

• A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
• Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
• Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand
• English skills are required, min. upper intermediate level (B2)
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy, and laboratory organization is advantageous