Field Engineer - Monterrey

Carestream; Monterrey; Presencial; USD 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated engineer to enhance customer satisfaction through effective problem-solving and technical support. In this role, you'll diagnose and repair equipment, ensuring timely solutions while fostering strong relationships with clients. Your expertise in electronics or biomedical engineering will be crucial as you navigate both remote and on-site challenges. This position offers a chance to grow your skills in a dynamic environment, making a significant impact on customer experience and service agreements. If you are a team player with a passion for technology, this opportunity is perfect for you.

Formación

• Minimum one year of experience in a relevant field.
• Strong English proficiency (80% or higher).

Responsabilidades

• Resolve customer issues both remotely and in the field.
• Perform timely repairs and maintenance on customer equipment.
• Establish effective communication and relationships with customers.

Conocimientos

High technical skills

Electrical skills

Mechanical software

Networking

Analytical troubleshooting

Time management

Educación

Electronic Engineer

Biomedical Engineer

Descripción del empleo

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please clickaccommodations

Requisition ID: 4232

Position Responsibilities:

• Focus on resolving customer’s issues to their complete satisfaction.
• Resolve the problems both remotely and in the field to the customers delight.
• Solves the customer’s problem the first time.
• Focuses in on break fix problems with the support of the COE team.
• Delivers solution to the customer and CSH on time and at the lowest cost possible.
• Adds knowledge articles to the Service knowledge management system.
• Establish good communications and relationship with customers.
• Present a professional image and promote customer confidence.
• Individual will contact customers, set up appointments, and communicate effectively duringonsite visits.
• Responsible for parts ordering and management.
• Timely and effective repair of customer equipment.
• Follow escalation processes and communicate to the appropriate level regarding problemequipment or customer satisfaction issues.
• Ensures data integrity in call reporting, expense reporting and other administrativerequirements.
• Diagnose/repair equipment according to established processes, documents, service manuals and software tools.
• Performs equipment maintenance/installation according to specifications.
• Performs systems verification in accordance with policies and procedures.
• Train and provide simple repair information to customers for operating their system
• Attain system/customer knowledge to maximize system performance and customersatisfaction.
• Responsible for assigned and back up accounts and for growing the service agreementbusiness.
• Able to work on standby and respond to call outs after hours.
• Some territories may require extended travel and overnight stay.
• Continues to develop skills towards new technologies

Required Skills & Education:

• Electronic engineer or Biomedical Engineer
• English language > 80%
• Minimum one year of experience

Desired Skills:

• High technical skills, electrical, mechanical software, networking.
• Excellent team player and team building skills.
• Excellent organization skills.
• Excellent analytical trouble shooting skills.
• Time management skills.

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 4232