Field Application Engineer/After-sales Engineer

Jinko Solar Co., Ltd.; México; Presencial; USD 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Field Application Engineer/After-sales Engineer to provide essential technical support for BESS devices in Mexico. This dynamic role involves hands-on activities ranging from commissioning to troubleshooting, ensuring optimal performance and customer satisfaction. The ideal candidate will have a strong background in electrical systems, excellent communication skills in English, and a commitment to safety and operational excellence. Join a forward-thinking company where your expertise will directly impact service quality and customer relationships.

Formación

• At least 2 years of onsite experience in BESS commissioning and electrical device installation.
• Ability to read electrical diagrams and write formal manuals in English.

Responsabilidades

• Oversee technical supervision and field activities including maintenance.
• Resolve after-sales cases to minimize downtime and optimize fault resolution.

Conocimientos

Electrical certification

Basic electrical tools operation

Reading electrical diagrams

Onsite experience in BESS commissioning

Proficient in English

Driving skills

Educación

Relevant technical degree or certification

Herramientas

Multimeter

Torque wrench

Descripción del empleo

Role:

The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners. The role involves resolving issues related to BESS devices by coordinating with the LATAM team and HQ, ensuring efficient and satisfactory service for customers in Mexico or the region.

Key Responsibilities:

1. Management and Technical Skills in Field Operations:
2. Oversee technical supervision and physical work for all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
3. Focus on resolving after-sales cases to minimize downtime and optimize fault resolution times by maintaining good relationships with customers and sharing collected information with relevant teams.
4. Supervise and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the Technical Team.
5. Identify technical solutions in collaboration with HQ to resolve issues swiftly.

Complementary Activities:

• Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
• Support the help desk team with phone assistance and ticket management.

Skill Requirements:

• Electrical certification compliant with local laws.
• Proficiency in basic electrical tools operation, such as multimeter and torque wrench.
• Ability to read electrical diagrams and relevant work/study background.
• At least 2 years of onsite experience in BESS commissioning, electrical device installation, wiring, and commissioning.
• Proficient in English (Listening, Speaking, Reading, Writing) and capable of writing formal manuals in English.
• Driving skills.
• HSE and PPE Management: Under the guidance of the HSE Manager, identify risk mitigation strategies and approve operational procedures to ensure HSE compliance.
• Spare Parts and Resource Management: Finalize spare parts list, manage obsolescence, and coordinate with LATAM/HQ technical team on compatibility of replacement components. Ensure local teams and service partners have necessary resources and spare parts for operational continuity. Manage inventory, including receipt, consumption records, delivery, and replenishment planning.

Cross-Department Collaboration:

• Coordinate with Technical and Training teams to align field operations with service quality standards.
• Collaborate with local service teams (managers, technicians, partners) to ensure smooth technical interventions and repairs.
• Liaise with LATAM/HQ technical teams regarding technical compatibility, replacement parts, and problem resolution.