Fbs Call Center - Policy Support Representative - Ags

Buscojobs México; Aguascalientes; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A major insurance provider is looking for a Policy Support Representative in Aguascalientes. In this role, you will manage inbound policy requests and help improve processes. Candidates should have a High School Diploma, fluency in English, and experience in insurance is preferred. The position offers competitive salary, bonuses, and a comprehensive benefits package.

Servicios

Competitive salary and performance-based bonuses

Comprehensive benefits package

Flexible remote work arrangements

Formación

• Some experience in insurance or related field preferred.
• Ability to learn new technologies and troubleshoot basic equipment issues.
• Dependable and thorough.

Responsabilidades

• Process a high volume of moderately complex inbound policy administration requests.
• Perform work independently using a knowledge management system.
• Recognize process improvement opportunities.

Conocimientos

Fluent in English

Strong verbal and written communication skills

Problem-solving skills

Strong technical aptitude

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

FBS Service Center - Policy Support Representative - AGS, MX

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 billion (P&C). They proudly serve more than 10 million U.S. households with over 19 million individual policies across all 50 states, through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Additionally, our Client is part of one of the largest insurance groups in the world.

With more than 48,000 exclusive and independent agents and nearly 21,000 employees, Farmers has written over US$25 billion in gross Property & Casualty premiums. The company is a market leader in Personal Lines insurance, offering specialized solutions such as dwelling fire and seasonal property coverage, designed to meet diverse customer needs and protect what matters most.

Essential Job Functions:

• Process a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines.
• Perform work independently using a knowledge management system that provides instructions for processing and responding to requests.
• Recognize process improvement opportunities and suggest ways to increase operational efficiency.
• Handle moderately complex inbound policy requests from internal and external customers via non-phone channels.
• Use documented resources to provide clear written responses, reducing the need for follow-up.
• Work across multiple systems to access information, process transactions, and document customer interactions.
• Report system or process issues to supervisors.
• Identify and suggest process improvements to optimize efficiency, quality, and cost-effectiveness.
• Support peers by sharing knowledge and maintaining the knowledge management system.
• Adhere to scheduled work hours and procedures for requesting time off.

Requirements

• Education: High School Diploma or equivalent required.
• Experience: Some experience in insurance or related field preferred.
• Location: Live in Aguascalientes ONLY.

Additional Qualifications:

• Fluent in English.
• Strong verbal and written communication skills.
• Dependable and thorough.
• High commitment to quality.
• Problem-solving skills.
• Effective interpersonal skills.
• Flexible to work in a fast-paced environment.
• Good time management and prioritization skills.
• Quick troubleshooting abilities.
• Proactive and initiative-driven.
• Strong technical aptitude.
• Intermediate skills in Microsoft Office Suite.
• Ability to learn new technologies and troubleshoot basic equipment issues.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Career development and training opportunities.
• Flexible remote work arrangements.
• Inclusive work culture within a globally renowned group.
• Private health and dental insurance.
• Pension plan.
• Meal tickets.
• Life insurance.