External Process and Billing Team Lead

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp's customers & products (C&P) business area is setting up a Business and Technology Centre (BTC) in Santa Fe, Mexico City. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues from their respective parts of C&P, working collaboratively with other functions across bp. This is an exciting time to join bp and the customers & products BTC.

Now part of the bp portfolio, Travel Centers of America (TA) is the largest publicly traded full-service truck stop and travel center company in the United States. TA focuses on expanding its network of travel centers, serving millions of professional truck drivers and motorists for over 50 years with fuel, food, truck maintenance, and essential services.

The role involves oversight and management of the centralized billing function, handling customer payments and payments to outside service providers, with all repair services performed by a Third Party Service Provider. The position requires extensive phone and computer duties, interacting with fleet customers, drivers, field personnel, and TA Support Center staff. The role also involves tracking and inputting all relevant road call information into the system.

IMPORTANT! Please submit your CV in English

Key accountabilities

1. Resolve any centralized billing issues experienced by staff during their shift.
2. Monitor and report key indicator statistics for the External Processing Team.
3. Ensure accurate and timely billing to TA customers.
4. Maintain internal and external SLA's and KPI's.
5. Work towards achieving EBITDA and Emergency Roadside Assistance (ERA) Center targets.
6. Maintain a high understanding of policies and programs related to TA, Truck Service Operations, ERA business, and ERA Center.

Job requirements and essential criteria

• High School diploma required; bachelor's degree is a plus.
• Previous experience in central billing.
• Supervisory experience preferred.
• Technical aptitude to understand repair issues and the trucking industry.
• Proficiency in Windows-based Excel.
• Advanced English proficiency is essential.

Additional criteria

• Strong work ethic and ability to work creatively to achieve goals, both individually and as part of a global team.
• Excellent analytical, problem-solving, and attention to detail skills.
• Customer-focused and results-driven approach.
• Effective phone etiquette, customer service, and interpersonal skills.
• Excellent written and verbal communication skills, primarily via phone and email.

This position will be based in our offices in Santa Fe, Mexico City, currently operating on a hybrid schedule, three days a week in the office.

At bp, we offer a supportive environment with benefits such as an inclusive culture, work-life balance, development opportunities, health insurance, meal vouchers, annual bonus, pension plan, and more.

We value diversity and are committed to an inclusive environment where everyone is respected. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, neurodiversity, veteran status, or disability. Reasonable accommodations are provided for individuals with disabilities during the application and employment process.

Travel Requirement

No travel expected for this role.

Relocation Assistance

This role is not eligible for relocation.

Remote Type

Hybrid of office and remote work.

Skills

Analytical Thinking, Billing, Business, Customer Service, Invoice Management, Invoice Processing.

Legal Disclaimer

We are committed to diversity and equal opportunity. Adjustments can be requested for accessibility needs during the recruitment process. Employment may require pre-placement checks as per local policy.