Expert Customer Service US Customers (M/F/D)

Leoni México; Hermosillo; Presencial; EUR 35,000 - 65,000; Jornada completa

Descripción de la vacante

An established industry player in the automotive sector is seeking a dedicated professional to manage customer service operations. This role involves coordinating day-to-day activities between various stakeholders, ensuring customer satisfaction, and handling customer orders through an ERP system. Ideal candidates will possess a degree in Economics or Engineering, along with strong customer service and planning skills. Join a forward-thinking company that values innovation and teamwork, and contribute to the development of sustainable mobility solutions.

Formación

• Degree in Economics or Engineering is required.
• Experience in customer service and planning in the automotive sector is preferred.

Responsabilidades

• Manage customer service and coordinate operations with production facilities.
• Process customer orders and monitor finished goods availability.

Conocimientos

Customer service experience

Planning experience

English proficiency (C1)

Self-starter

Organizational skills

Ability to work under pressure

Educación

Degree in Economics

Degree in Engineering

Herramientas

MS Office

ERP system knowledge (SAP)

SAP IBP

Descripción del empleo

LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies employs about 85,000 people in 23 countries and generated consolidated sales of EUR 5 billion in 2024.

The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.

Job Description

• Manages day-to-day customer service for selected customers
• Coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
• Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations
• Monitors availability of required finished goods at ADC and initiates emergency measures if required
• Supports the dispatch process and outbound trucks planning at ADC
• Supports the technical change process in ERP system of principle company
• Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC
• Tracks ADC FG excess stock and takes necessary actions to reduce it
• Monitors KPIs in the area of responsibility
• Monitors customer satisfaction and coordinates actions in case of deviations
• Supports Sales for VCM related recharges to customers (obsolete material, freights, services)
• Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers
  
  

Qualifications

• Degree in Economics/Engineering
• Customer service/planning experience (automotive preferred)
• English C1
• MS-Office, ERP system knowledge (SAP preferred)
• Self-starter/Organized/Quick Learner/Result oriented
• Ability to work in a high-pressure environment/prioritize task in multiple work streams/work in International Team
  
  

Additional Information

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.

LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.

LEONI Wiring Systems Mexicana S.A. de C.V.