Expert Customer Service (m / f / d)

LEONI; Victoria de Durango; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading automotive supplier in Victoria de Durango seeks a talented operative to manage customer service day-to-day and coordinate operations across various teams. Candidates should have a degree in Economics or Engineering, substantial customer service experience, especially in automotive, and proficiency in English. The role requires familiarization with ERP systems and strong organizational skills. Competitive benefits and a dynamic work environment are offered.

Servicios

Superior benefits package

Weekly payroll

Major Medical Insurance

Life Insurance

Formación

• Customer service/planning experience, preferably in the automotive field.
• Degree in Economics or Engineering.
• Fluent in English (C1).

Responsabilidades

• Manage day-to-day customer service for selected customers.
• Coordinate operations between ADC, customers, production facilities & logistics.
• Process customer orders in ERP system and analyze schedules.

Conocimientos

Customer service / planning experience

English C1

Self-starter

Organized

Quick Learner

Result oriented

Ability to work in a high-pressure environment

Prioritize task in multiple work streams

Educación

Degree in Economics / Engineering

Herramientas

MS-Office

ERP system knowledge (SAP preferred)

Descripción del empleo

Job Description

• Manages day-to-day customer service for selected customers
• Coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
• Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations
• Monitors availability of required finished goods at ADC and initiates emergency measures if required
• Supports the dispatch process and outbound trucks planning at ADC
• Supports the technical change process in ERP system of principle company
• Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC
• Tracks ADC FG excess stock and takes necessary actions to reduce it
• Monitors KPIs in the area of responsibility
• Monitors customer satisfaction and coordinates actions in case of deviations
• Supports Sales for VCM related recharges to customers (obsolete material, freights, services)
• Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers

Qualifications

• Degree in Economics / Engineering
• Customer service / planning experience (automotive preferred)
• English C1
• MS-Office, ERP system knowledge (SAP preferred)
• Self-starter / Organized / Quick Learner / Result oriented
• Ability to work in a high-pressure environment / prioritize task in multiple work streams / work in International Team

Additional Information

• Benefits : Superior benefits package, Weekly payroll, Major Medical Insurance, Life Insurance
• Benefits will be discussed during the interview process.

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.

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