The Expense Audit Specialist will join the SG&A/Travel & Expense team in supporting daily operations for the travel and expense program for the North American-based Converge Portfolio Companies.
General Accountabilities
- Primarily analyze expense submissions, exceptions/flagged expenses, and educate users about company policies and procedures.
- Responsible for the daily processing of Expense Reports
- Review expense reports for accuracy, consistency, and completeness
- Perform detailed audits of expense reports as well as investigations of audit exceptions noted by Concur Verify
- Verifies reports have appropriate documentation and required approvals to support expense
- Use alternative policies to audit expenses for Company Events, Marketing Events, billable expenses, etc.
- Recognize employee expenses that should be invoiced directly to the Company purchasing card
- Employee will work closely with the Travel and Expense Supervisor to ensure priorities, deadlines, and policy alignment.
- Keep records of expense policy violations and inaccurate expense reporting to support denial of expense reimbursement
- Report and escalate potential misuse of company funds
- Keep detailed records of unusual expenses; periodically compile a summary to be sent to upper management for review
- Provide expense reporting data to various teams monthly
- Monitor employee-paid corporate cards for timely payments
- Communicate to employees and their managers to increase awareness of company policy
- Responsible for interacting with all Concur users including upper levels of management to resolve expense reporting issues with a range of low to high complexity
- Solve routine user problems of various complexity following established policies, practices, and procedures
- Work with employees to assist with time-sensitive expense reports and documents for reimbursement on a strict deadline schedule
- Point of contact for travel and expense program
- Assist with user training sessions and update supporting documentation
- Maintain user profiles in the Concur system and provide general technical support for end users
- Administer new user accounts and provide login instructions for new employees on a weekly basis
- Deactivate and update existing Concur profiles in a timely manner to support offboarding, structural changes and extended leaves
- Provide support for password resets and multifactor authentication
- Maintain password reset for API accounts to ensure continuation of automation processes
- Administer user permissions based on the employee’s role
Position Requirements
- Attention to detail in a fast-paced environment.
- Driven and able to work independently in a remote environment.
- Team player with excellent communication skills who can both ask for and provide assistance across the team.
- Candidate must be a critical thinker.
- Ability to recognize high-risk behavior patterns.
- Strategically communicate to employees across various levels of the organization.
- Maintain a high level of professionalism.
- Discretion in dealing with sensitive and highly confidential information.
- Prior experience with SAP Concur is a plus.
Professional Skills
- Fluent English language skills required: verbal and written communication.
- Self-motivated and disciplined.
- Strong stakeholder relationship management skills.
- Strong investigative and analysis skills.
- Strong technical and process design and implementation skills.
- Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
- Ability to work creatively and analytically in a problem-solving environment.
- Manages multiple priorities in a high-pressure environment.
- Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.
- Able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.