Job Description
Position Summary:
We are seeking a highly motivated and results-oriented Manager to lead and optimize the areas of Incentives, Sales Force Effectiveness, and Learning & Development.
This position is crucial to ensuring impeccable execution in the field and significantly contributes to the operational excellence of our organization.
In this role, candidates will be expected to balance the expectations of individual performance with those of managerial responsibilities.
This involves not only driving incentives and sales effectiveness but also providing strategic insights and comparative analysis that inform decision-making.
Key Responsibilities:
Team Leadership and Management:
- Direct and motivate a multidisciplinary team, fostering a collaborative and high-performance work environment.
- Develop individualized professional development plans for your reports, ensuring their growth and alignment with the organization’s strategic goals.
- Individual vs. Managerial Expectations: While you will be responsible for driving your initiatives and achieving personal performance targets, your role also entails mentoring team members to reach their full potential, thereby creating a high-performing team environment.
Execution of Incentive Strategies:
- Anticipate and plan incentive strategies in alignment with product launches. Design effective incentive programs that motivate the sales force and align individual goals with organizational objectives.
- Analyze the performance of incentive programs and make adjustments based on data and team feedback.
- Individual vs. Managerial Expectations: Drive program execution and outcomes personally while also guiding your team in identifying challenges in incentive programs and implementing solutions.
Sales Force Effectiveness:
- Develop and implement strategies to optimize the productivity and effectiveness of the sales force, ensuring each team is productive and demonstrates the right ROI.
- Conduct performance analysis and establish KPIs to measure the success of the sales force.
- In this role, you will be expected not only to analyze the current call deck but also to propose new go-to-market models based on market trends and the comparison of the current customer list versus the potential customers needed, in order to be prepared for the opportunity challenge.
- Ensure sales force teams have the Veeva CRM system updated, assisting them in organizing and reporting their activities.
- Individual vs. Managerial Expectations: Your role requires you to lead these initiatives and give strategic oversight, while also conducting in-depth analyses that compare our effectiveness against competitors and proposing necessary adjustments.
Learning & Development:
- Identify training and development needs within the team and sales force, marketing, and CF teams, designing training programs that enhance performance, engagement, capabilities, and skills needed according to our values.
- Evaluate the effectiveness of training initiatives and make continuous improvements based on the results obtained.
- Individual vs. Managerial Expectations: While you design and implement training programs, your managerial role will also include guiding team members in identifying areas for improvement and fostering a culture of continuous learning.
Cross-Departmental Collaboration:
- Work closely with other areas of the organization, including Sales Force teams, Marketing, Human Resources, and Management, to ensure alignment and adequate support for all initiatives.
- Collaborate with product teams to define new go-to-market strategies, targeting customer lists and market segments for new launches, particularly in white space areas such as capital and hematology.
- Develop clear deliverables and timelines for these initiatives, ensuring they are effectively communicated and executed.
Culture and Compliance:
- Foster a strong organizational culture and ensure compliance within the processes for which you are responsible, promoting adherence to company values and standards.
Analysis and Reporting:
- Prepare regular reports on the progress and results of incentive initiatives, sales effectiveness, and training, presenting strategic recommendations to senior management.
- Individual vs. Managerial Expectations: You will be expected to conduct thorough analyses independently while also coaching team members on how to present their findings and insights effectively.
Qualifications:
- Bachelor's degree in Business Administration, Human Resources, Psychology, or a related field. A postgraduate degree is preferred.
- Minimum of 5 years of managerial experience in Sales, Marketing, Business Support, and/or Human Resources, or related areas.
- Proven ability to lead high-performance teams and develop talent.
- Strong results orientation and analytical skills for making data-driven decisions.
- Excellent verbal and written communication skills, with the ability to influence and negotiate across multiple levels within the organization (Spanish and English).
Advanced knowledge of data analysis tools and project management software.