Events Manager

Hilton Worldwide, Inc.; Monterrey; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global hospitality company in Monterrey seeks an Events Manager to oversee event planning and execution. This role requires excellent organizational skills, relationship building with guests, and maximizing revenue opportunities through effective sales. Candidates should have prior experience in event planning and a good understanding of the conference and events business.

Formación

• Previous experience in an Event Planning Environment.
• Previous experience in a Sales environment.
• Good understanding of C&E business.

Responsabilidades

• Maximise Meeting & Events Sales revenue opportunities.
• Manage the day-to-day operations of the department.
• Build strong relationships with customers and team members.

Conocimientos

Ability to develop positive working relationships

Good personal presentation

Good organization skills

Sales skills

Descripción del empleo

Overview

Events Manager (HOT0C0NL) at Hilton Hotels - Monterrey, Monterrey 64750. The role involves the successful event planning and overall execution of all Conference & Events that take place within the hotel. The Events Manager will interact frequently with customers and Guests to learn about their needs and develop relationships to earn repeat and expanded business.

Responsibilities

• Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
• Manage the department’s day-to-day operations and activities, with the selling strategy yielding meetings and events space
• Ensure the Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Build strong relationships with customers, Guests and Team Members to understand needs and serve them effectively
• Accurate administration and control of all Meetings and Events related reservations and blocks
• Ensure Function Sheets are handed to the Food and Beverage Operations Team weekly for the following 7-10 days and that information is accurate, with billing details documented and aligned with the credit policy
• Meet & greet nominated conference contact or organizer to check satisfaction and the setup of the meeting rooms on the day of the event
• Conduct Show rounds for companies & agents in line with Company policy
• Support Food & Beverage operations and room reservations teams with information as required
• Relay information to the Chef and Operations Team in a timely manner to ensure ordering and rostering
• Attend Sales events, as required
• Support in other properties within the Cluster as required, according to business needs
• Review business plans, identify gaps and proactively fill capacity to meet targets
• Contribute to the selling strategy of the hotel and ensure the department adheres to it
• Raise invoices for Events in line with quotations and forward to accounts with documentation to expedite payment
• Understand the competitive market and implement approaches to stay ahead locally

Qualifications

• Able to develop positive working relationships at all levels
• Create a positive image
• Good personal presentation
• Good understanding of C&E business
• Previous experience working in an Event Planning Environment
• Good organization skills
• Able to close a sale
• Previous experience in a Sales environment – either proactive or reactive

What it's like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!