Especialista

HSBC; Toluca; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

HSBC is seeking a Technical Product Management professional to enable the technical development and run-time operation of products and services within a Product Group or a set of development teams.

You will drive end-to-end delivery, product ownership, and DevOps enablement, focusing on automation, quality, and delivering reliable technology across the customer journey. Collaboration with engineers, architects, and business stakeholders is essential to align priorities and roadmaps.

Descripción del empleo

The Technical Product Management job is accountable for enabling the technical development and run-time operation of products and services within a Product Group or a set of development teams.

Main activities

• End-to-end delivery and run support: Provide hands-on support across the full lifecycle (inception → build → test → release → run), flexing between software development, testing, and operational support based on demand.
• Product/service ownership: Take end-to-end accountability for a product or service, shaping and delivering the most appropriate technology solutions to meet customer needs across the customer journey.
• Direction-setting and stakeholder alignment: Liaise with engineers, architects, and business stakeholders to understand priorities, manage dependencies, and help drive the product/service roadmap and technical direction.
• Engineering excellence through automation: Establish a strong digital engineering environment and automate processes to reduce variation and deliver predictable, high-quality code and data (standards, templates, pipelines, quality gates).
• Quality engineering and test automation: Create and maintain technical test plans and evidence (unit, integration, regression, performance as needed) within automated test environments to ensure quality is built in.
• DevOps enablement across releases/changes: Support DevOps teams through all stages of release/change with a strong customer focus, ensuring excellent domain knowledge and smooth delivery.
• Operational readiness and defect prevention: Work with Ops, Dev, and Test Engineers to identify and address operational issues early (performance, alerting, operator intervention, design defects) throughout release/change.
• Incident and problem management: Support identification and resolution of incidents for the IT service, contributing to triage, restoration, root-cause analysis, and preventative fixes as directed by DevOps leadership.
• Resilience and recoverability: Ensure service resilience, sustainability, and RTO/RPO expectations are met, including failover, capacity, and recovery testing where applicable.
• CI/CD ownership and continuous improvement: Automate and continuously improve the CI/CD pipeline, driving a culture of continuous improvement and measurable engineering outcomes.
• Security, regulation, and risk: Stay current on tools/technologies and maintain strong awareness of cyber security and relevant regulations (e.g., data privacy, consent, data residency), applying them in design and delivery.

Requirements

• End-to-end delivery and run support: Provide hands-on support across the full lifecycle (inception → build → test → release → run), flexing between software development, testing, and operational support based on demand.
• Product/service ownership: Take end-to-end accountability for a product or service, shaping and delivering the most appropriate technology solutions to meet customer needs across the customer journey.
• Direction-setting and stakeholder alignment: Liaise with engineers, architects, and business stakeholders to understand priorities, manage dependencies, and help drive the product/service roadmap and technical direction.
• Engineering excellence through automation: Establish a strong digital engineering environment and automate processes to reduce variation and deliver predictable, high-quality code and data (standards, templates, pipelines, quality gates).
• Quality engineering and test automation: Create and maintain technical test plans and evidence (unit, integration, regression, performance as needed) within automated test environments to ensure quality is built in.
• DevOps enablement across releases/changes: Support DevOps teams through all stages of release/change with a strong customer focus, ensuring excellent domain knowledge and smooth delivery.
• Operational readiness and defect prevention: Work with Ops, Dev, and Test Engineers to identify and address operational issues early (performance, alerting, operator intervention, design defects) throughout release/change.
• Incident and problem management: Support identification and resolution of incidents for the IT service, contributing to triage, restoration, root-cause analysis, and preventative fixes as directed by DevOps leadership.
• Resilience and recoverability: Ensure service resilience, sustainability, and RTO/RPO expectations are met, including failover, capacity, and recovery testing where applicable.
• CI/CD ownership and continuous improvement: Automate and continuously improve the CI/CD pipeline, driving a culture of continuous improvement and measurable engineering outcomes.
• Security, regulation, and risk: Stay current on tools/technologies and maintain strong awareness of cyber security and relevant regulations (e.g., data privacy, consent, data residency), applying them in design and delivery.
• AI-enabled engineering and delivery (added):
• Identify AI opportunities to improve customer journeys, engineering productivity, testing, and operations (e.g., smarter incident triage, log analysis, test generation).
• Integrate AI capabilities safely (via approved services/APIs), with appropriate guardrails, monitoring, and fallbacks.
• Use approved AI tools to accelerate development and documentation while validating outputs and maintaining quality/security controls.
• Apply Responsible AI practices (data handling, privacy, explainability, monitoring, auditability) in line with applicable HSBC governance and FIM guidance.

Core engineering

• Strong software engineering fundamentals (design, clean code, performance, maintainability).
• Ability to work across dev/test/run and switch focus quickly based on delivery needs.
• CI/CD, automation, and DevOps practices (pipelines, quality gates, deployment strategies).
• Observability and production support (monitoring, alerting, troubleshooting, RCA).
• Resilience engineering (capacity, failover patterns, recovery objectives).

Quality and testing

• Test strategy and automation (unit/integration, test data, environments, evidence).
• Defect prevention mindset and operational readiness validation.

Security and regulatory awareness

• Secure engineering practices, vulnerability management, and control-minded delivery.
• Working knowledge of privacy/consent/data residency requirements relevant to the service.

Collaboration and ownership

• Stakeholder management, clear communication, and strong domain knowledge.
• End-to-end accountability, continuous improvement, and customer-centric decision-making.

Regulatory skills

• Strong understanding of Mexican payments regulation relevant to SPEI/SPID and audit expectations
• Ability to translate compliance into technical requirements and measurable controls
• Experience managing multi-party audits and producing defensible evidence
• Knowledge of technology controls: IAM, cryptography, logging/SIEM, vulnerability management, SDLC/change, resilience/DR
• Excellent stakeholder management: able to influence across teams and drive timely delivery

Success measures (examples)

• Audit findings reduced and remediations closed on time
• Evidence produced quickly, consistently, and passes challenge
• Controls operate on schedule (access reviews, DR tests, monitoring SLAs)
• Fewer compliance-related incidents and smoother releases
• If you share (1) your seniority level (analyst/manager/lead), (2) whether it’s more governance or hands-on technical, and (3) the main stakeholders (Ops/Cyber/Vendors), she/he can tailor this into a one-page JD or a CV-ready version.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.