ERP & SQL Application Support Analyst – Supply Chain

IMI; Santiago de Querétaro; Presencial; MXN 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

IMI in Mexico (Querétaro) seeks an IT professional to own and optimize business applications, from ERP integrations to data queries. You will liaise with business units, maintain critical IT systems, and ensure timely resolution of incidents.

Requirements include a computer engineering background, 8 years IT experience, and English for cross-border communication. On-site work and collaboration with cross-functional teams are essential for success.

Formación

• Schooling required: Computer Engineering, Computer Systems or equivalent.
• 8 years of IT experience.
• Knowledge of ERPs.
• Experience with WMS integration (RFSmart) and ShipIT.
• Advanced SQL knowledge for data manipulation.
• Experience with label systems (Bartender).
• Experience in application programming.
• Knowledge of Oracle/JDE (Supply Chain Modules) desirable.
• EDI knowledge desirable.

Responsabilidades

• Key point of contact in the business to address IT application issues with stakeholders.
• Hands-on work to optimize and maintain IT applications to increase productivity.
• Monitor Service-Now ticket queue and manage incidents and requests with SLAs.
• Collaborate with business stakeholders to address significant IT issues.
• Support end users by diagnosing and resolving system problems.
• Ensure applications are kept in a supported version.
• Collaborate with IT support providers for enhancements.
• Assess need for customization to meet business requirements.
• Maintain documentation of configurations and processes.
• Train end users on how to use business applications.
• Analyze processes and recommend improvements.

Conocimientos

Business processes

Stakeholder comms

Cross-functional

Problem solving

Learning agility

Project management

English communication

Instructor skills

Educación

Computer Engineering

Computer Systems

Equivalent qualification

8 years IT experience

Herramientas

ERPs

WMS RFSmart

ShipIT

SQL

Bartender

Application programming

Oracle/JDE

EDI

Descripción del empleo

IMI in Mexico (Querétaro) seeks an IT professional to own and optimize business applications, from ERP integrations to data queries. You will liaise with business units, maintain critical IT systems, and ensure timely resolution of incidents.

Requirements include a computer engineering background, 8 years IT experience, and English for cross-border communication. On-site work and collaboration with cross-functional teams are essential for success.