Epic CRM Analyst: Patient Engagement & Operations

ITJ; Tijuana; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

ITJ in Tijuana is seeking an Application Analyst – CRM to support, configure, and optimize Epic's CRM and patient communications for a major healthcare client. You will analyze business needs, configure Epic applications, troubleshoot issues, and coordinate with cross-functional teams.

The role emphasizes collaboration with Product Owners, Project Managers, Epic Technical Services, and business users. You will perform configuration, testing, documentation, and post-deployment support to improve

Formación

• Bachelor's degree in Information Technology, Computer Science, Health Informatics, Healthcare Administration, or a related field.
• Experience supporting enterprise software applications or healthcare information systems.
• Strong analytical and problem-solving skills.
• Ability to quickly learn new applications and business workflows.
• Experience working with ticket management systems.
• Experience documenting technical processes and system configurations.
• Strong written and verbal communication skills in English.
• Ability to manage multiple priorities in a collaborative environment.

Responsabilidades

• Configure and maintain Epic CRM (Cheers) and related patient communication applications.
• Analyze incoming requests, incidents, and enhancement tickets to determine the best solution.
• Collaborate with Product Owners, Project Managers, Epic Technical Services, business users, and other analysts.
• Participate in requirements gathering, design discussions, and project planning meetings.
• Perform application configuration following Epic best practices and organizational standards.
• Support implementations, upgrades, optimization initiatives, and system enhancements.
• Execute testing, validation, and post-deployment monitoring.
• Document configurations, workflows, technical decisions, and support procedures.
• Investigate production issues and coordinate resolution with internal teams and Epic.
• Ensure high-quality customer support while maintaining system stability and performance.
• Continuously identify opportunities to improve workflows and business processes.

Conocimientos

Application Configuration

Incident & Problem Management

Requirements Analysis

Workflow Analysis

Software Testing & Validation

Documentation

Jira

Confluence

Microsoft Office Suite

Educación

Bachelor's degree in Information Technology, Computer Science, Health Informatics, Healthcare Administration, or a related field

Herramientas

Jira

Confluence

Microsoft Office Suite

Descripción del empleo

ITJ in Tijuana is seeking an Application Analyst – CRM to support, configure, and optimize Epic's CRM and patient communications for a major healthcare client. You will analyze business needs, configure Epic applications, troubleshoot issues, and coordinate with cross-functional teams.

The role emphasizes collaboration with Product Owners, Project Managers, Epic Technical Services, and business users. You will perform configuration, testing, documentation, and post-deployment support to improve