Enterprise Solutions Specialist I (Sap functional support)

Jabil; Región Centro; Presencial; MXN 420.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Descripción de la vacante

Jabil in Mexico is seeking an Enterprise Solutions Specialist I to provide functional support for the in-house Document Control Management System (JDoc) within SAP, focusing on integration with the Cideon Engine. You will ensure system stability, assist end users, troubleshoot issues, and maintain seamless data flows across business apps.

Ideal candidates have DCMS and Cideon experience, SAP Fiori/Workflow, and strong database skills, plus clear English communication and collaborative teamwork.

Formación

• Strong knowledge of DCMS, including user administration, workflow management, troubleshooting, and operational support.
• Support the integration between JDoc and the Cideon Conversion Engine, ensuring accurate metadata stamping and for automated CAD-to-neutral file (PDF) conversions in SAP.
• Database Knowledge: Ability to perform basic database queries, analyze data, and diagnose system or integration failures.

Responsabilidades

• Provide functional support for Jabil’s DCMS within SAP and its integration ecosystem, ensuring system stability and end-user assistance.
• Troubleshoot issues and maintain seamless data flows between business applications.
• Collaborate with cross-functional teams to document incidents, root causes, and corrective actions.
• Support ongoing operations and improve system usability and performance.

Conocimientos

SAP Fiori

SAP Workflow

Document management

SAP PLM

Herramientas

JDoc

Cideon Conversion Engine

Descripción del empleo

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

The primary responsibility of the Enterprise Solutions Specialist I will be to provide functional support for Jabil’s in-house Document Control Management System (JDoc) within the SAP environment, including its integration ecosystem, particularly the Cideon Conversion Engine. The position will be responsible for ensuring system stability, supporting end users, troubleshooting issues, and maintaining seamless integration between business applications.

From a technical and functional perspective , we are looking for candidates with experience in the following areas:

• SAP Fiori
• SAP Workflow
• Document management solutions
• SAP PLM

DCMS Experience:

Strong knowledge of DCMS, including user administration, workflow management, troubleshooting, and operational support.

Cideon Experience:

Support the integration between JDoc and the Cideon Conversion Engine, ensuring accurate metadata stamping and for automated CAD-to-neutral file (PDF) conversions in SAP.

• Database Knowledge: Ability to perform basic database queries, analyze data, and diagnose system or integration failures.

Operational Competencies (Soft Skills)

• Strong problem-solving skills with experience working within ticket-based support environments and Service Level Agreements (SLAs).

Ability to document incidents, root causes, corrective actions, and support documentation.

• Excellent communication and interpersonal skills, with the ability to effectively support and collaborate with internal users and cross-functional teams.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Language Requirements

• Proficient in English, with strong verbal and written communication skills.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.