Enterprise Collaboration & AI Productivity Engineer
Intuitive Surgical
Una candidatura hecha para este puesto de trabajo — un currículum y una carta de presentación adaptados que responden directamente a la oferta.
Descripción de la vacante
Intuitive Surgical is seeking a Collaboration Support Engineer in Mexicali to administer and optimize enterprise collaboration platforms, including Microsoft 365, Teams, SharePoint Online, Zoom, Box, Slack, and more. You will deliver Tier II–IV support within the Digital Workplace and Collaboration team.
You will drive AI-enabled productivity, govern security, handle deployments, and create training materials, SOPs, and knowledge articles while partnering with stakeholders and vendors to improve
Formación
- 5+ years supporting enterprise collaboration or Digital Workplace tech.
- Hands-on with M365, Teams, SharePoint Online, Zoom, Box, Slack, Smartsheet, Lucid Suite, Kaltura, Unily.
- Experience with AI-powered workplace tech (Copilot, Claude, ChatGPT Enterprise).
- Familiar with ServiceNow Incident/Change/Problem processes and provisioning concepts.
Responsabilidades
- Provide Tier II–IV support for core collaboration platforms.
- Support AI-powered workplace technologies and governance.
- Assist with integrations, upgrades, deployments, provisioning, retention, and compliance.
- Deliver user training, SOPs, playbooks, and knowledge articles.
- Analyze platform health and adoption to drive improvements.
Conocimientos
Educación
Herramientas
Descripción del empleo
Intuitive Surgical is seeking a Collaboration Support Engineer in Mexicali to administer and optimize enterprise collaboration platforms, including Microsoft 365, Teams, SharePoint Online, Zoom, Box, Slack, and more. You will deliver Tier II–IV support within the Digital Workplace and Collaboration team.
You will drive AI-enabled productivity, govern security, handle deployments, and create training materials, SOPs, and knowledge articles while partnering with stakeholders and vendors to improve
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